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Hilton Santa Cruz/Scotts Valley

3.5 star property

Choose dates to view prices

Photo gallery for Hilton Santa Cruz/Scotts Valley

Exterior
Terrace/patio
Reception
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning

Explore the area

Map
6001 La Madrona Drive, Santa Cruz, CA, 95060
  • Henry Cowell Redwoods State Park
    ‪3 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪9 min drive‬
  • Mystery Spot
    ‪10 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪42 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Forest View, High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds (Forest View, High Floor)

7.2 out of 10
Good
(7 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Forest View, High Floor)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Forest View, High Floor)

7.4 out of 10
Good
(9 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, MP3 dock

Room, 1 King Bed

8.4 out of 10
Very good
(65 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds

8.0 out of 10
Very good
(50 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(5 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

7.6 out of 10
Good
(8 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 1 Bedroom

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Allergy Friendly

7.6 out of 10
Good
(4 reviews)
  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(18 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Allergy Friendly

10.0 out of 10
Exceptional
(1 review)
  • 352 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(8 reviews)
  • 750 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Property amenity

Four Points by Sheraton Santa Cruz Scotts Valley

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, (1001)
$268 nightly
The price is $268 total
includes taxes & fees
Four Points by Sheraton Santa Cruz Scotts Valley

About this property

Hilton Santa Cruz/Scotts Valley

3.5-star Santa Cruz hotel close to Henry Cowell Redwoods State Park
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite. Change of towels is available on request.
Hilton Santa Cruz/Scotts Valley offers 178 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Hilton Santa Cruz/Scotts Valley provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 7000 square feet (650 square meters) include conference space. This Santa Cruz hotel also offers a terrace, a vending machine, and a garden. Parking is available onsite for a surcharge.

Hilton Santa Cruz/Scotts Valley is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Stonehouse Bar and Grill - This restaurant specializes in Californian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Stonehouse Bar and Grill - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 16.95 to 25 for adults and USD 14.95 to 20 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Stonehouse Bar and Grill
  • Stonehouse Bar and Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 7,000 square feet of conference space

Outdoors

  • Free pool cabanas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Comprehensive recycling policy
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 16.95 to 25.00 for adults, and USD 14.95 to 20.00 for children
  • Self parking fee: USD 18 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cruz
Hilton Santa Cruz
Hilton Santa Cruz Hotel
Hilton Santa Cruz Hotel Scotts Valley
Hilton Santa Cruz Scotts Valley
Hilton Scotts Valley Santa Cruz
Santa Cruz Hilton Scotts Valley
Santa Cruz Scotts Valley
Santa Cruz Scotts Valley Hilton
Scotts Valley Santa Cruz
Hilton Santa Cruz Scotts Valley Hotel
Hilton Scotts Valley
Hilton Scotts Valley Hotel
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Hilton Santa Cruz/Scotts Valley Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 579 out of 1137 reviews
Rating 8 - Good. 237 out of 1137 reviews
Rating 6 - Okay. 168 out of 1137 reviews
Rating 4 - Poor. 90 out of 1137 reviews
Rating 2 - Terrible. 63 out of 1137 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Tom

They have a crazy parking system and I got charges $18 a day plus tax for parking. They finally reversed the parking, but it wasted about 30 minutes of my time. Totally inexcusable. Plus I got two rent a cop parking tickets. This location is in a relatively remote location, so I don't see that they would be subject to parking issues. Plus, their breakfast was over $20 in a crappy dining room. Certainly not the level of a Hilton that I expected.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ for rural families

Resort was lovely, the trees were gorgeous and fragrant, the upper parking lot was busy on the weekend but tbh not even remotely similar to being anywhere IN Santa Cruz. Being from a small touristy mountain town we felt pretty at home. Even the drive down into Santa Cruz was doable for someone who is used to a super rural life, pace, and drive. No complaints from us.
Stayed 2 nights in Mar 2025

10/10 Excellent

Claudia, Los Angeles

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kenon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Close enough to Santa Cruz and Capitola(about 15 min drive to either). Friendly staff. Hotel feels like it’s in the forest. Will definitely stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Shelley

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

KANAAN, san diego

Stayed 2 nights in Mar 2025

8/10 Good

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, didn’t love the fact that breakfast doesn’t come with the room
Stayed 1 night in Mar 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Lobby and pool area. The food was good and the bar offers a great happy hour during the week. Comfortable beds with average bathroom. Did not like paying $20 for parking, as a rewards member, and ample parking available.
Stayed 1 night in Feb 2025

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Nayibe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for a getaway from the city with my partner, and we loved it. I would give it 10/10 and would recommend it!
Stayed 1 night in Mar 2025

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, amenities
The parking was charged without notice before booked.
Stayed 1 night in Mar 2025

4/10 Poor

Andrew

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds were very uncomfortable poor sleep other than that staff was very great and the property is beautiful and clean but the beds are a no go
Stayed 2 nights in Mar 2025

8/10 Good

Treston

Liked: Cleanliness, staff & service
Pool was dirt
Stayed 2 nights in Mar 2025

2/10 Terrible

Tajina

Stayed 2 nights in Mar 2025

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Odor and Dusty

The moment I opened the room, it has strong pungent odor. Look around the room and the bathroom to see where the odor came from, turned out to be the carpet. The filled in soap and lotion bottles had dirt landed on top meaning the house keeper did not refill them for a long time. The pillows were smelly with tiny knots…gross!
Stayed 2 nights in Mar 2025

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Only issue we had was the Handicap accessible room was not originally saved for us, but accommodations were seized and we got a Handicap accessible room.
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my teenage daughter and a couple of her friends to the boardwalk for a girls weekend. I got a king suite. The size of the room was perfect. The living room area was also a perfect size. They had plenty of space and so did I. I was excited that we had our separate bathrooms.
Stayed 2 nights in Mar 2025

4/10 Poor

Kayla

Traveled with partner
Disliked: Amenities, property conditions & facilities
I honestly feel the price for this hotel is way over value. First off we paid extra in order to have a balcony expecting a view of some sort, come to find out we are on the parking level and have a view of the parking lot. And by no fault of the guests, this meant our night was filled with car headlights, car alarm beeps and people pulling up during random hours of the night. Secondly, the central cooling did not work and it was so hot and humid inside. We set it to cool and “on” and the room would not cool down, we opened our sliding glass door however with the headlights at night we had to close the curtain which kept the room stuffy. Thirdly we were not provided with a privacy placard for the door and when I called to ask for one at the front desk I was informed they were “out of stock but would come up and put a pet sign which will be equally recognized as privacy”. I never did receive that placard and it might seem petty but the ability to place that placard on our door while we are out adventuring gives me peace of mind which I did not have on our stay here. And lastly everything was just extremely pricey and the quality was not up to expectations, honestly. we had breakfast here which for the two of us it was $60 and the bacon was like cardboard and extremely salty. All in all the staff were plenty friendly but with the quality of this stay it's safe for me to say we will not be visiting here again or else I must redefine what "Hilton" means to me.
Stayed 2 nights in Mar 2025

10/10 Excellent

Oceana

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location out of the in-town traffic. resort feeling - 10 minutes to the harbor. would stay again!
Stayed 1 night in Mar 2025

6/10 Okay

Renee

Liked: Cleanliness
Stayed 3 nights in Mar 2025

6/10 Okay

Jayde

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Meah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the exterior design of the hotel. It felt so grand. The style of the hotel was beautiful and helped my trip to truly feel like a vacation. The staff were very considerate and kind.
Stayed 1 night in Mar 2025

4/10 Poor

Judith

Stayed 1 night in Mar 2025