2/10 Terrible
Antonia
Jun 21, 2025
So, for starters the phones in the two rooms we had did not work, Then the bathroom light did not work, when I called the desk I was expected to wait until the next day because no one was to assist I told them it was not acceptable, then she got someone I was told it was another customer . I felt bad and thanked the man. Then later I pulled the bedding down to put my 3 year old granddaughter to bed and there was garbage in the bed. I don’t care if it was one piece of garbage clearly house keeping didn’t clean the room and honestly the manager didn’t care. Then at 645 am went to take a shower and the hardware fell off the wall. And into the tub. After another complaint they moved us to another room and I asked that the room be 💯 well apparently it was too much to ask bc the youngest couldn’t take a bath unless a wash rag was used to plug it. Then the next day we returned to the room. No housekeeping or clean towels. I sent my teenage grandson to get towels for 6 people as we wanted evening showers as we did the night before and he was given 2. Calling the front desk and the manager complained to me about how he was unconvinced because he was called regarding the issues. He then yelled at me to leave because he was tired of the complaints and and I was asking too much. Besides it was just paper (straw trash and other) and I must have done something to the phones plugs in the hardware falling offdrains towels lights,
Antonia
Stayed 4 nights in Jun 2025
