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5-star San Miguel de Allende hotel in Colonia Azteca

Popular property highlights

Free WiFi
Pets allowed
Outdoor pool
Smoke-free property
24-hour front desk

Location

This family-friendly San Miguel de Allende hotel is located in the entertainment district, within a 15-minute walk of San Miguel de Allende Public Library, El Jardin, and Parish Church of San Miguel Arcangel. San Miguel de Allende Historical Museum and Fabrica La Aurora are also within 15 minutes.

Hotel Features

Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and an outdoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.

Room Amenities

All 153 rooms boast deep soaking tubs and offer free WiFi and pillowtop beds. IPod docks and 24-hour room service are standard, as are LED TVs with satellite channels.

Languages Spoken

  • English

Show all languages

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 10 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 450 and MXN 680 per person (approximately)
  • Airport shuttle fee: MXN 4700 per vehicle (roundtrip)
  • Valet parking fee: MXN 200 per day
  • Pet fee: MXN 2000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at anytime

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11:00 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Pets cannot be left unattended

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Contactless check-out is not available

Security system

Property follows sanitization practices of Safe Travels (WTTC - Global)

Staffed front desk

Service animals are allowed

Service animals are exempt from fees/restrictions

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation might be required for some facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

gap period enforced between guest stays 24 hours

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets allowed for an extra charge of MXN 2000 per pet, per stay
  • Dogs only
  • 1 per room (up to 44 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Enhanced food service safety measures are in place.

Hotel Names

  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel de Allende Urban Resort Hotel
  • Hotel Live Aqua San Miguel de Allende Urban Resort
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban
  • Live Aqua Miguel Allende Urban

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

Hotel Amenities

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected.

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities
  • One of the dining venues

Property Features

Live Aqua San Miguel de Allende Urban Resort features 2 outdoor swimming pools, an outdoor pool, a spa tub, and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Event facilities measuring 10441 square feet (970 square meters) include a conference center. This Colonial hotel also offers a children's pool, spa services, and a terrace. For a surcharge, an airport shuttle (available on request) is offered to guests. Parking is available onsite for a surcharge.

Live Aqua San Miguel de Allende Urban Resort is a smoke-free property.

  • Bar/lounge
  • Number of outdoor pools - 2
  • Elevator
  • 24-hour front desk
  • Poolside bar
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Outdoor pool
  • Valet parking (surcharge)
  • Food and water bowls
  • Conference space size (meters) - 970
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Shopping on site
  • Pool umbrellas
  • Total number of rooms - 153
  • Number of floors - 3
  • Number of buildings/towers - 4
  • Airport transportation (surcharge)
  • Fireplace in lobby
  • Private picnics
  • Coffee/tea in common areas
  • Designer stores on site
  • Firepit
  • Conference space
  • Spa treatment room(s)
  • Year Built - 2018
  • Coffee shop or café
  • Free pool cabanas
  • Free WiFi
  • Pool sun loungers
  • Smoke-free property
  • Children's club (free)
  • Children's pool
  • Spa services on site
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Firewood (free)
  • Conference space size (feet) - 10441
  • Ballroom
  • Banquet hall
  • Reception hall
  • Spa tub
  • 24-hour fitness facilities
  • Wedding services
  • Multilingual staff

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • In-room childcare (surcharge)

Room Amenities

Live Aqua San Miguel de Allende Urban Resort offers 153 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 65-inch LED televisions come with premium satellite channels. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Wheelchair accessible
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Room service (24 hours)
  • Desk
  • Premium bedding
  • Free bottled water
  • Premium TV channels
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Down comforter
  • Egyptian-cotton sheets
  • Pillowtop mattress
  • MP3 docking station
  • iPod docking station
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free long-distance calls
  • Connecting/adjoining rooms available
  • LED TV
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper
  • Electrical adapters/chargers
  • Laptop-friendly workspace

Parking

Valet parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.

YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • In-room accessibility

Nearby Activities

2 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a spa tub and a 24-hour fitness center.

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