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Best Western Capistrano Inn

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Capistrano Inn

Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Free daily full breakfast
Combined shower/tub, free toiletries, hair dryer, towels
Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Pet friendly
  • Laundry
$115
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
27174 Ortega Hwy, San Juan Capistrano, CA, 92675
  • Place, Historic Town Center Park
    ‪5 min walk‬
  • Place, Mission San Juan Capistrano
    ‪8 min walk‬
  • Place, Los Rios Historic District
    ‪2 min drive‬
  • Airport, Orange County, CA (SNA-John Wayne)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

7.6 out of 10
Good
(5 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

9.0 out of 10
Wonderful
(2 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

8.0 out of 10
Very good
(3 reviews)
  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Standard Room, 2 Queen Beds, Non Smoking, Balcony | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Capistrano Inn

San Juan Capistrano hotel walkable to Mission San Juan Capistrano
This smoke-free hotel features an outdoor pool, a snack bar/deli, and a hot tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Best Western Capistrano Inn offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Capistrano Inn features an outdoor pool and a hot tub. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Capistrano Inn is a smoke-free property.

Guests are offered a complimentary full breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 6 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM

Property is also known as

Best Western Capistrano
Best Western Capistrano Inn
Capistrano Inn
Capistrano Inn Best Western
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Capistrano Juan Capistrano
Best Western Capistrano Inn Hotel
Best Western Capistrano Inn San Juan Capistrano
Best Western Capistrano Inn Hotel San Juan Capistrano

Best Western Capistrano Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 398 out of 1014 reviews
Rating 8 - Good. 235 out of 1014 reviews
Rating 6 - Okay. 191 out of 1014 reviews
Rating 4 - Poor. 96 out of 1014 reviews
Rating 2 - Terrible. 94 out of 1014 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Aug 2025

6/10 Okay

Jason

Stayed 1 night in Aug 2025

6/10 Okay

jaime

Stayed 1 night in Aug 2025

8/10 Good

Leeani Queens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. Staff is friendly and helpful
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in room needs shampooing
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place!!

This is in a great area. It’s an older property-bathrooms old, but for the price it’s clean and the breakfast is a great addition. Everyone is very nice and helpful. Great location. You can walk to downtown. I would definitely stay here again!!
Stayed 2 nights in Aug 2025

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Marge

Traveled with family
Liked: Staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

jason

Stayed 4 nights in Aug 2025

6/10 Okay

Kim

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived after dark following a long drive and waited a bit for the front desk clerk to return, she was assisting another guest, which was understandable. At both check-in and check-out, I was helped by the same young lady, who was competent and pleasant. Unfortunately, my experience took a turn for the worse during the night. The night-shift clerk called my room accusing me of being noisy. In reality, it was the intoxicated guest next door arguing and physically fighting with their partner. This left me feeling unsafe, and I was shocked that such behavior was tolerated. Sadly, the overall atmosphere felt more like a low-budget motel than the Best Western brand I’ve trusted in the past. The worst part? I paid for a sleepless, stressful night, on a bed so hard, I’ve laid on concrete that was softer.
Stayed 4 nights in Aug 2025

4/10 Poor

Liliana, Concord

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Non-smoking room, it had an strong cigarette odor, the rate was on the high price, this property needs to be upgraded.
Stayed 2 nights in Aug 2025

4/10 Poor

Nora

Traveled with partner
Disliked: Cleanliness
The bed wasn’t too bad, and the cleanliness was decent. It is a best western so I didn’t expect anything crazy for cleanliness or beauty. However, the room my boyfriend and I booked with my service dog was filled with ants. We had to quickly get ready for a wedding so we couldn’t switch rooms in the moment. When we got back from the wedding, our bathroom was filled with ants. The person on the phone tried to argue with my boyfriend and said we didn’t want to switch rooms- which isn’t true. We simply didn’t have time to switch right as we called. Wish I could submit the awful ant photos on this review. We only got comped minimally for this inconvenience. Will never stay here again, and definitely would not recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2025

8/10 Good

Dustin

Liked: Cleanliness, staff & service
Joy was a joy behind the front desk. Rooms could use some caulk and paint but are otherwise clean
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
They have a pool to swimm
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Dorothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Steven

Stayed 3 nights in Aug 2025

10/10 Excellent

Lizet

Stayed 2 nights in Aug 2025

10/10 Excellent

Deana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing i didn't like was the size of my shower im big girl so wasn't so spacious for my size
Stayed 4 nights in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Illia

Stayed 1 night in Jul 2025

8/10 Good

Oscar S

Traveled with partner
Liked: Property conditions & facilities
Window can't be open creating a stuffed air in room
Stayed 1 night in Jul 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was delicious and convenient
Stayed 1 night in Jul 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check In and Great for a quick trip. Very Accessible and Affordable. Pet friendly and super clean.
Stayed 1 night in Jul 2025