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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Exterior
Reception
Terrace/patio
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪13 min walk‬
  • Hillsdale Shopping Center
    ‪19 min walk‬
  • San Francisco Bay
    ‪5 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(32 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(10 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(22 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, (1010)
$140 nightly
The price was $175
The price is $140 total
includes taxes & fees
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel in South San Mateo
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

The Catrina Hotel features a terrace, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

The Catrina Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (18 inches high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 348 out of 743 reviews
Rating 8 - Good. 202 out of 743 reviews
Rating 6 - Okay. 93 out of 743 reviews
Rating 4 - Poor. 45 out of 743 reviews
Rating 2 - Terrible. 55 out of 743 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Felix

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

Nice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

German

Stayed 1 night in Mar 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service

Weird Place to stay - No Breakfast

Overall the place was ok - I thought they had breakfast but they did not. It was a little weird there was nobody in the office. It appeared to be managed remotely by someone in Bogata Columbia. They sent me a code for my room. Also it isn't a hotel, it is a motel with all rooms having an outdoor exit. The area didn't seem especially safe and we could hear the people in the room next to us. We will not be staying there again.
Stayed 1 night in Mar 2025

8/10 Good

Russ

Business traveler
Liked: Cleanliness, staff & service, room comfort

Good Night Stay

First of all we were freaked out at the number of terrible reviews I read once we had booked this room. We were relieved to find out that the majority of peoples complaints were unfounded. We were checked in by a lovely young woman and not the virtual check-in everyone seemed to be so upset about. I'm not service of that check-in option had been discontinued or if the system was down. Nonetheless check in was a breeze. The room is small but has everything you need for a short stay. The bed was comfortable. There was a coffee make, a small refrigerator , a large TV with good picture and streaming options and 2 complimentary bottles of water. The shower was modern with good water pressure. There is limited counter space in the bathroom but it is functional. Most importantly the room was clean. Parking is free and there are no expensive resort fees. We were there for a medical procedure the following morning at UCSF. For us The Catrina offered exactly what we required and I would stay again if needed.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Police arrested guest; moldy bathroom with ants

Very mediocre - we saw negative reviews about the check-in process (there is a computer monitor that shows a human video calling in from a remote location), the soap (there were three giant screw top bottles of soap: one called "hand soap", one called "shampoo", and one called "shampoo conditioner" which sucked. Nothing labeled body soap), and the neighbor (police came to the room next to ours and lead someone away in handcuffs). On top of all of this, the bathroom window was COVERED in mold and we saw ants throughout the bathroom.
View of street
View of hotel
Moldy bathroom
Stayed 1 night in Mar 2025

10/10 Excellent

Arlina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well kept. Its clean and the rooms are nice. Its very close to the event center.
Stayed 2 nights in Mar 2025

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
The room was very poorly cleaned. Hair was all over the shower and the floors were very dirty.
Stayed 2 nights in Mar 2025

8/10 Good

Michelle, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
This was the first time I checked in with a remote hotel service. It actually was very easy and efficient. We were there for a wedding and we had five rooms. It was overall very clean with a large parking lot that was easy to access. There was certainly some wear and tear on the rooms. All of our rooms have been smoked in recently. But overall a good experience… And it was priced well
Stayed 4 nights in Feb 2025

4/10 Poor

Peter

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible staying in Catrine Hotel

The room refrigerator no working, water running from sink and shower is terrible slow, no room cleaning and refill with towels at all. Reception was AI, keep asking without help, spent too much time for check in.
Stayed 2 nights in Mar 2025

8/10 Good

Cliff

Liked: Staff & service, property conditions & facilities
Had to have bathroom cleaned again. Second time was great.
Stayed 3 nights in Mar 2025

10/10 Excellent

Felipe, Ripon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when attending our granddaughters volleyball tournaments. Hope one day we aren’t always in the backend of the units, nice to be in a different section
Stayed 2 nights in Jan 2025

6/10 Okay

xiaodan

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great front desk staff but…

I was pleased when I asked to be on the first floor and they accommodated me. Not so sure about having someone on a computer screen helping me. There were a couple of glitches, i.e. almost charged me over $1,000 for a 1 night stay and once I got into my room, people tried to get in, as they booked 2 other people into my room… all of this was fixed, just glitches to the checkin process!
Stayed 1 night in Mar 2025

4/10 Poor

Sarah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bring ear plugs. The walls and ceilings are paper thin. I could hear the conversation of the men staying in the room above us almost word for word at 2am while praying for sleep. Stayed here last year without our dog and we got a free upgrade and a nice room on the top floor. Brought our little dog this time and they charged $35 extra per day and gave us a crappy room on the 1st floor. No one is physically present at the front desk - they are Zooming in or whatever from somewhere else over a screen. If you’re okay with the bare minimum and lots of noise from all around, stay here.
Stayed 3 nights in Feb 2025

8/10 Good

Gene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very no-frills hotel, but that was all I needed, and it was great for that. Everything in the room was clean and worked well -- good coffee pods, even. The hotel is really convenient to San Mateo, which has a hopping downtown area with lots of restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Property conditions & facilities
Great hotel
Stayed 1 night in Feb 2025

6/10 Okay

Susana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Virtual person checks you in that is overseas. Weird!
Stayed 1 night in Feb 2025

6/10 Okay

Analisa

Stayed 3 nights in Feb 2025

10/10 Excellent

Wolfgang

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motel not Hotel

First off, this is a motel not a hotel. There were some renovations which made it ok, but the bathroom was not fully remodeled, and it had a dirty floor, floorboards and spots on the ceiling. No shower door just a flimsy curtain. Not in a great area, i.e., a lot of traffic and other loud noises. The AC/Heating unit was so loud you couldn't watch TV at a reasonable sound level. The refrigerator leaked during our multiple day stay. When I relayed this to the front office, there was only a kiosk with someone on a computer screen to talk to (same as when my husband checked in). I was told maintenance would come to check it out but it was not fixed, so during our stay, we had to use towels under the refrigerator and along the back of the unit to keep the leaking isolated. I chose what I thought was a hotel based on reasonable cost and reviews, but unfortunately I found a partly remodeled motel that had issues. I did not find the savings worth it nor were the reviews anywhere near what we experienced.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay at Catrina "hotel"

We stayed here because we thought it seemed like a nice and chic hotel to stay at, but were surprised that it was more like a motel. There are no elevators to get you to the second floor if you are disabled or need it. It wasn't too bad for me since my husband carried our one luggage upstairs, but it would be a few trips up and down for families or disabled persons with multiple luggagies. The check in process is through a lobby building where they had technical difficulties for about 10 minutes. The check in is with a real person through a virtual session on a kiosk. They ask you to scan the ID and confirm the details of your stay. Not too bad for a check in process especially considering we checked in after 11pm. Anyhow, we got to our room and it's a small room, straight-to-the-point bedroom with closet space, long desk/drawer space with TV on top, fridge under, and a separate bathroom. There was a hole on the wall, like someone punched it, next to the bathroom. The bathroom floor was dirty, the faucet handle broke after two uses, the sink was clogged, the desk where the TV was had old cup marks, there were hair in the towels, the walls were pretty thin and you could hear some neighbors at midnight and throughout the night, and the AC/heater unit was boomingly loud whenever it started up automatically. In the end, I wouldn't stay here again unless there was an event I needed to attend and it's the last nearby choice that's "not" a motel.
Stayed 1 night in Feb 2025

10/10 Excellent

Rusha

Stayed 2 nights in Feb 2025