4/10 Poor
Nigel
Oct 8, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel, disgusting welcome
My stay at the Taj was a part of a longer birthday vacation I had taken. I had traveled from Philadelphia and completed my check in. A quick signature on the forms and my keys were handed over. Unaware of the rules of the state of California, and with a complete lack of signage or warnings in the room (and believe me I did look), I lit a cigarette in the bathroom. Within 5 minutes there was a bang on my door from the GM, who was very very rude. I was told that I am being fined immediately and that I will be evicted if this happens again. He did not want to listen or engage in any discussion. Now within 30 minutes of arriving in my room I am given a strict warning that I will be thrown out, and slapped with a $500 fine. No warning, no anything. Mind you, the hotel was not hosting me for free, I paid handsomely for the comfort of the Taj. There is nothing to fault with the hotel and the room. Staff (Gurshan, Sierra, Steve, Rich) were amazing. But to welcome a guest into your hotel with a scolding like I was is definitely not the way to go. I was on vacation, not a company paid for business trip.
Nigel
Stayed 4 nights in Sep 2025























