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Hotel Zetta San Francisco

4.0 star property

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Photo gallery for Hotel Zetta San Francisco

Billiards
Reception
Lobby sitting area
Billiards
Premium bedding, down comforters, pillowtop beds, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Free WiFi
  • Laundry
$232
includes taxes & fees
Oct 17 - Oct 18

Explore the area

View in a map
55 5th St, San Francisco, CA, 94103
  • Place, Union Square
    ‪6 min walk‬
  • Place, Moscone Convention Center
    ‪10 min walk‬
  • Place, Oracle Park
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed

8.8 out of 10
Excellent
(23 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

7.6 out of 10
Good
(8 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Accessible (Roll-in Shower)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Premier Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility/Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Accessible (Mobility/Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Well and Away)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Well and Away)

10.0 out of 10
Exceptional
(1 review)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Zetta)

Suite, 1 Bedroom (Zetta) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Zetta)

  • 800 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Accessible (Roll-in Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Zetta San Francisco

4-star hotel in Downtown San Francisco
2 restaurants, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, valet parking, and concierge services.
Hotel Zetta San Francisco offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This San Francisco hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. 4 meeting rooms are available. This business-friendly hotel also offers a fitness center, an arcade/game room, and multilingual staff. Parking is available onsite for a surcharge.

Hotel Zetta San Francisco is a smoke-free property.

To-go breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
S and R Lounge - This lobby lounge specializes in American cuisine and serves dinner and light fare. Happy hour is offered.
The Cavalier - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Weekday on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • S and R Lounge
  • The Cavalier

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Family friendly

  • Arcade/game room
  • In-room crib
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium satellite channels

Food and drink

  • Espresso maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 41.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco

Hotel Zetta San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1000 reviews
Rating 8 - Good. 222 out of 1000 reviews
Rating 6 - Okay. 73 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TRACIE, WINCHESTER

Stayed 3 nights in Jun 2025

10/10 Excellent

William, Richmond

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, the only complaint is the water pressure in the shower. Bed was comfortable. Location is convenient.
Stayed 2 nights in Jun 2025

10/10 Excellent

Peggy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bed was super comfortable. Room was clean. Great nights sleep, didnt hear any kind of noise
Stayed 2 nights in Jun 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 night stay

Wonderful stay! Near transportation and restaurants. Located in the downtown area. The bed was comfortable and we slept well.
Stayed 3 nights in Jun 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

KEITH

Stayed 5 nights in Jun 2025

10/10 Excellent

Hala, west Bloomfield

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff Amazing!! Amenities The Best! We went 30ppl for a Graduation at the Dental school. And the Kids Had the best time!!! The activity Room was the Best!!!! The rooms were large and Beautiful! Def recommend this Hotel!!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Trisha

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Sathiya

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t expect to return to this place.
Stayed 1 night in Jun 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2025

8/10 Good

Cheryl

Stayed 3 nights in Jun 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in May 2025

8/10 Good

Jamelinn

Liked: Cleanliness
SMALL ROOMS BUT GOOD FOR BUSINESS TRIPS. EXPENSIVE FEES
Stayed 2 nights in Apr 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, I wish the complimentary drink had an option other than beer, such as wine or a canned cocktail.
Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Stayed 7 nights in May 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Beautiful hotel, super clean, great location, friendly, helpful staff.
Stayed 2 nights in May 2025

4/10 Poor

Megan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
While the hotel was cute and boutique style, and the room was great - very clean, and very comfortable bed... The service was awful. Clearly just a job to pay the bills for them, as they should not be in hospitality. The woman who checked us in wasn't rude but not friendly or welcoming. The bar was also closed for a private event, which we found out later, but she didn't inform us at check in. But also nobody seemed to know about said event, but we're very rude in telling us the bar was closed. No one even acknowledged us when we checked out. For the price and location, it wasn't bad. I'd recommend if you don't care about service. I do love a hardwood floor hotel so I'd consider staying again.
Stayed 1 night in May 2025

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service
The neighborhood has a huge amount of homeless people actively doing drugs on the street. I have traveled a lot all over the world and this is probably the worst I have ever seen. I'm fine with a few people here and there but when you are walking down the sidewalk and having to pass through large groups of 15-20 people, it feels kind of sketchy. Market St is definitely not what it once was and a huge amount of retail stores are closed. Bottom line, stay aware of your surroundings and plan to take Uber at night rather than walking. The room was just okay. Our room looked out to a blank wall and was not overly bright. There were no chairs in the room except for one at the desk but THERE was an exercize bike which made a great place to hang your clothes. There is also no coffee or tea in the room and the coffee service in the lobby is not available all day. The bed was comfortable and the bathroom was fine. The separately owned restaurant off the lobby was closed on Sunday and the bar in the lobby was closed on Sunday also which seemed like bad planning to me. There are pool tables in the lobby and upstairs in the game room. There was also a shuffleboard and two pinball machines available to play at no cost which was nice. They pinball machines do need some maintenance and there was no chalk for the poll cue sticks. Overall, I'd say the hotel worked okay for our trip but I can't say I was wowed!
Stayed 3 nights in May 2025

8/10 Good

Florian, Innsbruck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off Market Street close to the cable car, tramway and train station. Rooms and especially the bathrooms are spacious, everything is clean and modern.
Stayed 3 nights in May 2025

2/10 Terrible

Honglei

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2025

2/10 Terrible

Verified traveler

Dear Customer Support and Escalation team, I hope this message finds you well. I wanted to share my recent experience during my stay, as I believe in giving honest feedback to help improve guest experiences. Unfortunately, my stay was less than ideal due to a strong smoke smell in my room. It seems the ventilation system is connected to the adjacent mall, allowing smoke to drift into the room, making it feel like someone was smoking right beside me. As someone who is quite sensitive to smoke, this made it incredibly difficult to relax and get a good night’s sleep, which is a fundamental part of any hotel stay. I genuinely appreciate the effort your team puts into creating a welcoming environment, but this particular issue significantly impacted my comfort and overall experience. Given the circumstances, I kindly request a full refund, as I was unable to fully enjoy my stay due to the air quality issue. Thank you in advance for your understanding and attention to this matter. I look forward to your response. Warm Regards, Josh Tsendayush
Stayed 1 night in May 2025

8/10 Good

Nadine

Stayed 3 nights in May 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Timur

Stayed 1 night in Apr 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
I wish the floor was carpet. Quieter and warmer that way
Stayed 1 night in Apr 2025