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Hotel Nikko San Francisco

4.5 star property

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Photo gallery for Hotel Nikko San Francisco

Front of property - evening/night
Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar
Rooftop terrace
Deluxe Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar
Lobby sitting area

Popular amenities

  • Housekeeping

Explore the area

Map
222 Mason St, San Francisco, CA, 94102
  • Union Square
    ‪5 min walk‬
  • Moscone Convention Center
    ‪13 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(7 reviews)
  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(105 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Club Room

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Imperial Club Room

10.0 out of 10
Exceptional
(5 reviews)
  • 300 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen

Petite Queen | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Petite Queen

9.4 out of 10
Exceptional
(74 reviews)
  • 270 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking

Deluxe Double Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Double Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(39 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Imperial Floor Two Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Imperial Floor Two Queen Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 Queen Bed, Accessible

Deluxe Room, 1 Queen Bed, Accessible | Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 Queen Bed, Accessible

9.0 out of 10
Wonderful
(4 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(70 reviews)
  • 380 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Nikko San Francisco

4.5-star hotel in Union Square
An indoor pool, a restaurant, and a nightclub are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Limited housekeeping is available.
Hotel Nikko San Francisco offers 532 accommodations with minibars and safes. Pillowtop beds feature down comforters. 47-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Hotel Nikko San Francisco provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 29000 square feet (2694 square meters) include conference space. This luxury hotel also offers a nightclub, a rooftop terrace, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Nikko San Francisco is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Anzu Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Feinsteins - Onsite piano bar. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Filipino, French, German, Italian, Japanese, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (USD 75 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 30 to 55 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Anzu Restaurant and Bar
  • Feinsteins

Things to do

  • Gym
  • Indoor pool
  • Nightclub
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 29,000 square feet of conference space

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.00 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 125.00 per accommodation, per night
  • Resort fee: USD 45.92 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Health club access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 30.00 to 55.00 per person
  • Covered valet parking fee: USD 75 per night
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in/ Late check-out is allowed for a fee and subject to room availability.
This property charges a minimum of USD 8 per package (based on weight) for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.
Property Registration Number 94-3050442

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Nikko
Hotel Nikko San Francisco
Hotel San Francisco Nikko
Nikko Hotel
Nikko Hotel San Francisco
Nikko San Francisco
Nikko San Francisco Hotel
San Francisco Hotel Nikko
San Francisco Nikko
San Francisco Nikko Hotel
Nikko Francisco Francisco
Hotel Nikko San Francisco Hotel
Hotel Nikko San Francisco San Francisco
Hotel Nikko San Francisco Hotel San Francisco

Hotel Nikko San Francisco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1905 out of 2485 reviews
Rating 8 - Good. 365 out of 2485 reviews
Rating 6 - Okay. 119 out of 2485 reviews
Rating 4 - Poor. 42 out of 2485 reviews
Rating 2 - Terrible. 54 out of 2485 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Gary

Business traveler

misleading

Pro: room on the Imperial floor was large Cons: 1. misleading advertising - we paid a nightly extra charge for a "Japanese breakfast" .... there was no Japanese breakfast - I think we should be refunded for this! 2. we paid an extra charge for 3 people in the room, but we only got 2 bathrobes, etc...where was the service? 3 . like others have noted, there is the per day amenity charge that we had to pay....this was not in the per night quote from Hotels.com .... why? We definitely will not be staying here in the future.
Stayed 2 nights in Apr 2025

10/10 Excellent

Étienne

Stayed 4 nights in Apr 2025

6/10 Okay

vincent

Liked: Cleanliness, property conditions & facilities
Room was very small
Stayed 1 night in Apr 2025

10/10 Excellent

Rachel, Westland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I’ve ever had. Plan on coming next year too!
Stayed 6 nights in Apr 2025

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!! Clean and welcoming environment
Stayed 1 night in Apr 2025

2/10 Terrible

Stephanie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was woke up by a fire alarm twice, in the middle of the night. Someone vomited in the pool so I couldn't use it. There was rampant drug usage and homelessness around the property, so much so I was afraid I would be hurt. Hair in the bathroom and stains on my bed sheets, and to top it off zero shampoo in the shower. The staff was hospitable and wonderful, but this hotel is certainly not worth the rate.
Stayed 2 nights in Apr 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool & restaurants, great location
Stayed 1 night in Apr 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it!! We stayed in King executive suite, the room was so nice it has two bathrooms the bathroom in the bedroom has a seat warmer, the view is amazing. Customer service is excellent. The gym is clean and has good equipment. I highly recommend this hotel. You cannot enter the hotel without a key card for security purposes.
Stayed 1 night in Apr 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in San Fran

Here’s a polished summary you can post on Hotels.com: --- We had a great stay at Hotel Nikko San Francisco. The service was excellent — the valet staff and concierge were especially friendly and helpful. Our room was clean and well-maintained, and we appreciated having access to a decent-sized gym and a nice indoor pool area. The hotel’s refurbished sushi restaurant, Kanpai, was also a highlight with good food and a comfortable atmosphere. A few things to note: valet parking is quite expensive, starting at $85 per day, and there’s an additional $39 (plus tax) daily fee that covers WiFi, gym use, and a food/drink credit, even if you don’t use these amenities. Traffic around Union Square can be heavy in the late afternoons, and just west of the hotel is the Tenderloin district, which feels noticeably more run-down and isn't ideal for walking alone at night. Overall, Hotel Nikko is a great choice if you're looking for comfort and amenities in the city, but for first-time visitors, it might be more convenient to stay closer to Fisherman's Wharf, where many tourist attractions are located.
Stayed 3 nights in Apr 2025

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in San Francisco

From the valet service, front desk, room service food and maid service were all wonderful. They pay attention to every detail of your stay, and make your stay memorable one. I have had room and maid service everywhere I have stayed and they absolutely go above and beyond for you at this hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and cheery front desk staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Tung

Stayed 2 nights in Apr 2025

10/10 Excellent

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Nikko
Stayed 2 nights in Apr 2025

10/10 Excellent

Lizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! The hotel is clean and the bed and pillows are very comfortable!
Stayed 1 night in Apr 2025

8/10 Good

Walter L.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property located in the heart of downtown San Francisco. Looking forward to my next visit!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality, Great Location
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The room was clean and the view was great.
Stayed 1 night in Apr 2025

10/10 Excellent

Tina Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous. Very polite and accommodating. Love that they do turn down service. Since COVID hotels have dramatically decreased services. When I vacation, I want to feel pampered, you will get this at Hotel Nikko. All hotel staff acknowledged myself and my companion warmly as we came and went throughout the day. I will recommend this Hotel to family and friends as the place to stay in San Francisco
Stayed 4 nights in Apr 2025

10/10 Excellent

DENISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great bet

First time back to this hotel since pre pandemic and was pleasantly surprised at the return of great service, food quality and cleanliness!
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The service staff was amazing. Was underwhelmed by the cleanliness. The bathroom hadn't been wiped down (mirrors and glass door) and the bed spread had a stain on the underside of the comforter. Otherwise amazing location and I can't say enough about the friendliness of the staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

The Nikko is a beautiful hotel in a convenient downtown location. The room was comfortable and nicely appointed. I highly recommend it!!
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto

Stayed 1 night in Apr 2025