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San Fernando Vacation Packages

Clean room, air conditioning and breakfast was good

Decent hotel for its price point.

Best place for the price

My girls and I enjoyed our few days...

The staff was extremely helpful.

Family of Nine Left Stranded Outside in the Dark An extremely distressing experience. I booked Flowers of Joy Wellness Villa through Hotels.com for nine family members, including my elderly mother and four children aged 7–14. The host called on check-in day and I confirmed arrival between 5–6 pm. Check-in was advertised until 9 pm. At 6:06 pm, I WhatsApped to say we were almost there; the message was delivered. We arrived at 6:20 pm, but repeated calls went unanswered. At 6:24 pm, I messaged that we were at the gate. Again, the message was delivered. I continued calling until 6:43 pm with no response. As darkness fell, nine of us were stranded outside a locked compound. My elderly mother became distressed, while the children were tired and hungry. This was not simply poor service—it was now a serious safety concern. Hotels.com spent approximately 1 hour 40 minutes finding emergency accommodation for nine people on a Friday evening. Thankfully, Kapok Hotel accommodated us around 8 pm and was outstanding. The host finally called around 8:30 pm, stating his phone had died. Regardless, our arrival had been confirmed and we arrived within the advertised check-in period. I strongly caution families, particularly those travelling with children or elderly relatives. Huge thanks to Hotels.com and Kapok Hotel for coming to our rescue.

Absolutely magical how lace, full or nature and awe. Highly recommend for the nature lover and relaxation