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The staff were very friendly. They offered a lot of tips on shopping and dining options a few meters away. Bed and pillows were extra comfortable.

My wife spotted this hotel - it was a the same price as a couple I had seen, but the reviews were better and it didn't disappoint. Super breakfast, helpful staff, air-conditioned, well maintained and a great location just a 15 minute walk fro the station / cathedral. We saw the hotels I had identified on-line which were on top of busy roads, and we were so pleased we stayed here.

The hotel is located not too far from the main train station making it a pleasant walk. There are lots of cafes and restaurants nearby as well as a nice patio on their on-site Green resto. The staff were so very helpful; they were able to lend ma a wire to charge my iphone overnight as mine was not working. Also forgot my e-reader in the room which they held for me up to 6 days when I was able to pick it up! Truly outstanding service!

Great room, friendly staff, right in the heart of a busy shopping area

Nice pool/spa area. At times it feels lime a maze but the Palace is beautiful. Note that it isn't isolated. You're in a suburban area really, with grocery stores and more affordable restaurants. Great venue for a wedding

No parking. We had to park blocks away in a paid parkade that was expensive. Came for the pool but didn’t get a chance to enjoy due to our lateness, as well you have to pay extra for access to it which was not worth the 1-2 hours of potential enjoyment that we could’ve had. We also did not feel that safe in this area of the city where the hotel was. A lot of graffiti everywhere. What appeared to be the ?homeless consuming drugs during our walk from the parkade. I would not come to this hotel again.