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Saltillo Vacation Packages

The best part of our stay was Winasha at the front desk, she went above and beyond to make our extremely nice. The only downside of our stay, was that the indoor pool was not heated.

Nice hotel. Nice stay. Would stay again

We COULD NOT SHOWER! When we checked in AT FULL PRICE, we were never told the water did not work! I tried using the WiFi it was terrible and very slow, I tried using multiple computers to print and do work because I was in town on business and it took 4 guys 2 shifts to end up saying we don’t know what the problem is???? What??? I asked for a partial refund not even an entire refund and they NEVER CALLED, TEXTED, EMAILED, nothing! This property is a pretty one but the people running it are not at all about customer service or doing the right thing! If I could I’d give -100 stars! Who pays for a hotel they can not shower or use the sink in? Like what? Not to mention the TV did not work at all! Pool was closed down and no hot tub, breakfast was disgustingly and obviously maid in a microwave! I would never return here, and I suggest no one else does either! Trash!!!!!!

Conveniently located safe place

I absolutely loved the staff they were amazing and so friendly. My only gripe is the hot water tank busted so there was no hot water. Had to do a bird bath.