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Saint-Ursanne Vacation Packages

有方便超商，樓下公車站和火車站方便極了，讓我們在這想多待但因已無房，所以才只能待三天兩夜是個美好回憶

Beautiful and grand hotel, spacious room, great views, best breakfast I have ever had in luxurious hotels. Great location about 10 - 15 minutes walk to the main train station. Love this hotel and definitely will return when we are in Interlaken again

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

Great location for the train station, you are literally on it and easy for arrivals and departures. Rooms were clean and comfortable, not too noisy seeing you are on the platforms. However, no fridge in the room and the staff are not very attentive or wanting to help. We had maybe 1 or 2 that were nice however majority of them did not seem to want to be there. I would return again to this hotel, however don’t expect overly friendly service or anything to be explained. They will answer your questions and that’s all, lucky that was all we really needed. But for the price point you would expect a little more from them.

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

Very friendly, helpful staff. Clean accommodation. Main bed and mattress should be upgraded.