2/10 Terrible
Verified traveler
Traveled with family
Aug 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Night club warning! Run away
We booked Hotel Auberge-Centreville in Saguenay, Quebec in Feb 2025 through Hotels.com for 1 night with 2 adults and 2 kids as part of our 10 days trip through Ontario and Quebec in July 2025. The total cost of that night booked was $130.89.
When we arrived to the Hotel Auberge-Centreville on Thursday, July 17th, we were informed that the agreed upon price that we showed the attendant at the reception from a printout from Hotels.com was, according to him, incorrect. The hotel staff member wrote through a Google translate “We do not deal with hotel websites that write and post wrong pricing and you can to take the hotel room with our new price or you can find somewhere else to go”. We really had no choice but to accept their higher price of $142.80. Also, if we disagreed with the attendant, we were not sure if we were still to be charged a late cancellation fee. Besides, we also checked other hotels around the area and there was no availability during our arrival. Also, at this point we were not informed about the noise that was going to start in a few hours on the first floor in the bar/lounge.
On the Hotels.com listing; there was no information or warning regarding the fact that the bar/lounge at this location is actually a karaoke bar/nightclub. After we checked in, the loud music started around 10pm and ended at 3am. This noise started reverberating into our room on the 2nd floor. There was no way to get a good night sleep during this time even with pillows around
Verified traveler
Stayed 1 night in Jul 2025