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Overall, the room was fine for just a place to rest my head for the night on my way from Florida to Maryland. Bathroom seemed clean and the bedsheets appeared clean also, no signs if bedbugs in my room. It was a little creepy that there were random people just hanging out on the stairs and they wouldnt move out of the pathway so I could pass by them on my way to my room on the 2nd floor. They seemed to be in an alternate state of mind.... from something, and didnt seem to realize i was even passing by them, i was worried and kept an eye out for if they needed assistance. So mind your spaces when venturing outside after dark... Breakfast options were not good, the apple juice had black chunks in it, 0/10 overall for breakfast items. Front desk lady wasn't very personable, no verbal greeting or welcome at all, but she was nice enough once I told her I had been on the road all day and was exhausted, she sort of giggled and told me to get some rest and we parted ways. Fairly noisy area but i think more so from from the nearby highway traffic, I heard trucks all night. I got a smoking room, and was able to not have to go outside to smoke when I needed to, so that was a plus for me personally.

Upon arrival, we immediately noticed that the room smelled strongly of marijuana, and the bathtub was dirty. I also noticed remnants of yellow caution tape, similar to what law enforcement uses to secure crime scenes, on the staircase. These conditions made me feel uncomfortable and concerned for my safety. Overall, I would not recommend this property to anyone who prioritizes cleanliness and safety.

The shower was so low the water hit me in the chest…. There was no toilet seat cover. It took a while to get water pressure. They charge an extra $50 a night for a pet. For $140/night the hotel was seriously outdated with hardly any amenities. 3star.

Hello Everyone I Am a Loyal Hotels App Member with Plenty of Past Great Experiences! I Have to say tho the Service i received at 562 cross creek Mall was Sooo Un Appreciated and profiling that I Will no longer be Returning to their establishment after booking plenty of room there they are under new ownership which is proving to be a loss. Not everyone experience will be the same but I recommend you take your services elsewhere where !! They are not a Good staffing.

Loved this hotel!!! So clean and nice!