4/10 Poor
Verified traveler
Jun 24, 2025
Liked: Room comfort
Disliked: Staff & service
Decent hotel but disappointing experience
Good location - few mins walk from a subway station, lots of great restaurants and a 24 hr supermarket. The concierge was very friendly and helpful; check in process was easy. The room was generally clean, but run down. My main issue was that my toilet seat was broken and the hotel did nothing to fix it. I was told the maintenance staff was working at other properties and it would take 20 mins, which turned to 45 mins and another hour after that. I was very frustrated as I had been travelling for 2.5 hours prior and needed to use the washroom. A staff member let me use another washroom on the property when I explained how long I had been waiting. It was my last night in Rome and I didn't want to waste it in the hotel room so I finally left. This delayed me and I barely got to see/do anything for my last night which was so disappointing. I checked out the next morning and still no one had come by to fix the washroom. I've never had this experience at a hotel before and it made it a very disappointing stay.


Verified traveler
Stayed 1 night in Jun 2025