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Rockwall Vacation Packages

### Review I honestly don’t even know where to begin with this place. The hotel looked **nothing like the pictures online**. Once we arrived, the condition of the property and the room were extremely disappointing. The room was filthy, the toilet did not work, and there were multiple issues that should have been addressed before the room was ever rented out. On top of that, there were serious concerns about the activity and people coming and going throughout the property that made the entire stay extremely uncomfortable. The front desk experience was just as frustrating. The woman working the desk appeared completely unprepared and was unable or unwilling to properly assist us. When we contacted Hotels.com to try to get moved to another room, she would not cooperate with the representative, would not answer the phone, and would not provide a number or contact information for a manager or owner. At that point, we were literally stuck trying to figure out how to resolve a problem that **the hotel itself should have been fixing**. This was by far one of the worst hotel experiences I have ever had. The pictures online were misleading, the room was unacceptable, customer service was practically nonexistent, and management was impossible to reach. **Would not recommend this hotel. Save yourself the headache and spend your money somewhere else.**

My girls and I visited 2 nights for a staycation and it was amazing. The pool and the room view was top tier! We also appreciated the location because it had places we could walk to. I will say it was a party hotel because it was very loud at nighttime when your trying to sleep BUT I will visit again

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

It was a great stay. Everything went smoothly. I would book there again.