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Comfort Suites

2.5 star property

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Photo gallery for Comfort Suites

Exterior
Front of property
Exterior
Reception
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk
  • Parking included
$107
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
421 Commerce Road, Richmond, IN, 47374
  • Place, Old National Road Welcome Center
    ‪6 min walk‬
  • Place, Richmond Mall
    ‪2 min drive‬
  • Place, Miami University
    ‪40 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Suite, 1 King Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Suite, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 486 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(62 reviews)
  • 440 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(29 reviews)
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Suites

Richmond hotel with indoor pool
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Comfort Suites offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Comfort Suites features an indoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Onsite self parking is complimentary.

Comfort Suites is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Built in 2023
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
Property Registration Number in484

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel
Comfort Suites Richmond
Comfort Suites Hotel Richmond

Reviews

Comfort Suites Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 509 out of 646 reviews
Rating 8 - Good. 83 out of 646 reviews
Rating 6 - Okay. 27 out of 646 reviews
Rating 4 - Poor. 14 out of 646 reviews
Rating 2 - Terrible. 13 out of 646 reviews

Reviews

10/10 Excellent

Nestor

Stayed 4 nights in Aug 2025

8/10 Good

Timothy, Erie

Stayed 1 night in Aug 2025

10/10 Excellent

Angel

Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sherry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly and accommodating. The room was big spacious. The furniture seemed newer but the carpet was dirty. Many small things needed to be fixed. The man and most concerning was my husband came home with bedbug bites. We’re hoping none hitched a ride.
Stayed 1 night in Aug 2025

10/10 Excellent

earl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very clean and staff was friendly.
Stayed 1 night in Aug 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice and clean. Staff excellent on check-in and helpful when asked.
Stayed 1 night in Aug 2025

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Bad trip this time

I've stayed there 4 times in the last two years, but this time they had muzak very loud outside after 9 until the morning. The speaker was right by my window. I asked the front desk if they could turn it down outside, but I was told she couldn't. It was extremely annoying causing me to lose sleep. I will stay there again, but my room must be on the other side
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to spend a night! The fire pits where a nice surprise.
Stayed 1 night in Aug 2025

10/10 Excellent

Vijay K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and spacious.
Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Very accommodating. Lovely hotel. Would stay again. Enjoyed the fire tables.
Stayed 4 nights in Aug 2025

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Tony

Stayed 1 night in Aug 2025

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities
Property was in great shape. Everything was clean and working. Very impressive.
Stayed 1 night in Aug 2025

10/10 Excellent

Valerie

Stayed 1 night in Aug 2025

2/10 Terrible

Dee

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I asked for a room on the first floor or any floor as long as it’s close to the elevators because means my guest has walkers.. instead, Thr put me on the 3rd floor in a room farthest from the elevator which was hard for us to walk and feeling unsafe! Also did not have access to the pool and told them I was spending my birthday there! Will not recommend this hotel or ever go there again
Stayed 2 nights in Aug 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2025

8/10 Good

Lavonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Its a great place, nice clean, we always stay here when in Richmond for Family Reunion. Kids where disappointed the pool was closed, but other than that, it was Great.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in Aug 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Aug 2025

8/10 Good

robert

Business traveler
Stayed 1 night in Aug 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated interior and rooms in hotel.
Stayed 1 night in Aug 2025