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Randolph Vacation Packages

Beautiful historic building with charm and character. Our room was big and very comfortable, the bed was great and most importantly the HVAC was whisper quiet. Only issue was the elevator was out of order but not a big deal as they gave us a room on the second floor.

Everything with the room itself was great. It was clean and in a great location. My issue with this reservation was the amenities. They are not inlcluded. So even though the listing says they have pools and hot tubs, don't expect to be able to use them unless you pay more when you get there. This should be made clear to anyone that books at this resort.

It had an amazing location

When I walked in the lobby, there was a musty scent. I asked the person at the front desk if the rooms smelled like that and she responded “they should be ok”. The room was cute but small. There wasn’t anywhere to hang our clothes or a full length mirror and we were there for a wedding. The bed was more like a futon but surprisingly wasn’t uncomfortable. The worst part was the shower which we couldn’t get hot water for and my husband took freezing cold one! The next morning we called and they were going to send someone from maintenance up, but we did not have time to wait before getting ready for the brunch for the wedding and the person I spoke with apologize for the inconvenience and said he would refund us 20% for our troubles. Since I prepaid through hotels.com I called the hotel to see how they would manage that and I was told that after I checked out that they were able to get hot water so they would not be providing a refund. I’m not someone who makes up stories to get money back and I was disappointed to find out that they did not stand by what they said. That said I would not recommend staying there.

Super séjour encore une fois! Très beau, propre et beaucoup d’activité pour la famille