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Hotel Citadelle

3.0 star property

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Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Breakfast meal
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Lobby lounge

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • 24/7 front desk
  • Air conditioning
  • Parking included
$76
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪13 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Hotel Citadelle

3-star hotel in Les Rivières
Along with a coffee shop/cafe, this smoke-free hotel has coffee/tea in a common area and a 24-hour front desk. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, free newspapers, tour/ticket assistance, and a vending machine are onsite.
Hotel Citadelle offers 36 accommodations with complimentary newspapers and hair dryers. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided daily.

The hotel offers a coffee shop/cafe. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary. This Québec City hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Onsite uncovered self parking is complimentary.

Hotel Citadelle is a smoke-free property.

A complimentary manager's reception is offered each day.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 334 out of 1002 reviews
Rating 8 - Good. 331 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 73 out of 1002 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Bed was really soft and room could use some TLC. Room was clean but beat up
Stayed 1 night in Aug 2025

4/10 Poor

Karol Lily

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The price of the room booking online is different from what was charged when checking in the hotel. Air conditioning was very noisy, bathroom light was not working properly.
Stayed 1 night in Aug 2025

8/10 Good

guoping

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chianne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Aug 2025

6/10 Okay

hongbiao

Traveled with family
Disliked: Amenities, property conditions & facilities
cockroaches moved around at bathroom. shower switch fell apart without repair . mouldy ceiling. terrible loud noise from the expressway interchange nearby. there was no water kettle to use.
Stayed 1 night in Aug 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

michelle

Liked: Cleanliness, staff & service, room comfort
Doors to the motel are never locked which is a safety concern from parking lot . Light in bathroom needs replacing as it is really dark . Location is good with restaurants nearby .
Stayed 1 night in Aug 2025

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, property conditions & facilities
excellent service. At good location!
Stayed 1 night in Aug 2025

6/10 Okay

Muddasar

Stayed 2 nights in Aug 2025

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service
This spot was great for the one night. Place was clean and decent and we enjoyed the retro vibes. Only thing I’d say is that the room could use some renovations. You can tell it’s been years and had its time; walls and floors, etc. are old, peeling and dirty. Hotel also had a stingy smell like cigarettes but I think it’s because of the carpets in the foyer and hallway.
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Stayed 1 night in Aug 2025

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities
Very noisy. Room smelled like smoke and something trying to hide the smell. Left after 1 night even though we paid for 2.
Stayed 2 nights in Aug 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, and comfortable speaking English, which was appreciated.
Stayed 2 nights in Aug 2025

4/10 Poor

Qasem, Halifax

Traveled with partner
Disliked: Amenities, property conditions & facilities
The motel was OK in general, and the room was acceptable for a one night stay. It's far from downtown Quebec City, and there are some fast food options close by. The room was very old and needed a lot of maintenance and upgrades. Out of the many three stars hotels I stayed in, this was the worst.
Stayed 1 night in Aug 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean but a bit outdated. A fly was in the room very annoying.
Stayed 1 night in Aug 2025

10/10 Excellent

MAXINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked us in was very accommodating and did a room change with no hesitation so I could have a bathtub
Stayed 1 night in Aug 2025

2/10 Terrible

Katerina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outdated and tired property

Tired rooms with extremely loud window ac units. The exterior and hallways look much better than the rooms. Uncomfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

Komalpreet

Stayed 1 night in Aug 2025

8/10 Good

Priyantha, Guelph

Disliked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Sebastien Aubin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Very small room for 4 people , îts a motel .. overpriced…
Stayed 1 night in Aug 2025

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities
bien situe
Stayed 3 nights in Aug 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 1 night in Aug 2025

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

W Joanne

Traveled with family
Clean, comfortable
Stayed 6 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025