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Tropical Deluxe Princess - All Inclusive

5.0 star property

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Indoor wedding
3 outdoor pools, pool umbrellas, sun loungers
Lobby
Sports bar
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
  • Room service
$259
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
Playas De Bavaro, Higuey, Punta Cana, La Altagracia, 23000
  • Place, Arena Blanca Beach
    ‪1 min walk‬
  • Place, Casino Avalon Princess
    ‪20 min walk‬
  • Place, Cortecito Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room (Super Saver)

  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior (Super Saver)

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior (Super Saver)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Single Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Single Suite with Garden View

  • 409 sq ft
  • Sleeps 1

View all photos for Double Suite Superior with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 2

View all photos for Triple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Quadruple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

View all photos for Triple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Suite with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Quadruple Suite with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Suite with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests- with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Suite -5 guests- with Garden View

  • 409 sq ft
  • Sleeps 5

View all photos for Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Room with Garden View

  • 344 sq ft
  • Sleeps 1

View all photos for Double Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Double Room with Garden View

  • 344 sq ft
  • Sleeps 2

View all photos for Triple Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room

  • 344 sq ft
  • Sleeps 3

View all photos for Quadruple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

View all photos for Triple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Triple Room with Garden View

  • 344 sq ft
  • Sleeps 3

View all photos for Quadruple Room with Garden View

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Quadruple Room with Garden View

  • 344 sq ft
  • Sleeps 4

View all photos for Superior Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Superior Room

8.6 out of 10
Excellent
(175 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, iron/ironing board, free cribs/infant beds

Family Room

8.4 out of 10
Very good
(94 reviews)
  • 420 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds

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About this property

Tropical Deluxe Princess - All Inclusive

5-star property in Bávaro
Spend the day catching some rays at the beach, relaxing by one of Tropical Deluxe Princess - All Inclusive's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Tropical Deluxe Princess - All Inclusive offers 310 accommodations with free minibar items and safes. Rooms open to balconies. Satellite television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Metamorphosis has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 18 years old are not allowed in the spa.
Tropical Deluxe Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Tropical Deluxe Princess - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a beach bar, a poolside bar, and a bar/lounge. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite self parking is complimentary.

Tropical Deluxe Princess - All Inclusive has designated areas for smoking.

Higuero - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Fogo - Overlooking the pool and garden, this theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
El Pilon - Overlooking the garden, this theme restaurant specializes in local cuisine and serves dinner only. Reservations are required. Open daily.
Tao - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Sport Bar - Onsite sports bar. Open 24 hours. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (non-alcoholic beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Pilon
  • Fogo
  • Higuero
  • Sport Bar
  • Tao

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Motor boating
  • Music library
  • Playground
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water skiing
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Sports massages
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 79
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At the time of check-in, guests are required to show the confirmation e-mail received after booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Late check-out fee: USD 79 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Princess Tropical
Resort Tropical Princess
Tropical Beach Princess
Tropical Princess All Inclusive
Tropical Princess Beach
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach Resort All Inclusive
Tropical Princess Resort
Tropical Princess Resort All Inclusive
Hotel Tropical Princess Beach
Tropical Princess Beach Hotel Punta Cana
Tropical Princess Beach Resort And Spa
Tropical Princess Punta Cana
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Punta Cana
Tropical Princess Beach Punta Cana
Hotel Tropical Princess Beach Resort & Spa Punta Cana
Punta Cana Tropical Princess Beach Resort & Spa Hotel
Hotel Tropical Princess Beach Resort & Spa
Tropical Princess Beach Resort & Spa Punta Cana
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort
Tropical Princess Beach
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Tropical Princess Beach All Inclusive
Tropical Princess Beach All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort Spa All Inclusive
Tropical Princess Beach Resort All Inclusive Punta Cana
Tropical Princess Beach Resort All Inclusive
Tropical Princess Beach All Inclusive Punta Cana
Hotel Tropical Princess Beach Resort & Spa - All Inclusive
Tropical Princess Beach Resort Spa
Tropical Princess Beach Resort Spa
Tropical Princess Inclusive

Reviews

Tropical Deluxe Princess - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 761 out of 1676 reviews
Rating 8 - Good. 407 out of 1676 reviews
Rating 6 - Okay. 270 out of 1676 reviews
Rating 4 - Poor. 133 out of 1676 reviews
Rating 2 - Terrible. 105 out of 1676 reviews

Reviews

10/10 Excellent

Serlin, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience with my family
Stayed 2 nights in Aug 2025

10/10 Excellent

Anisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Tropical Deluxe Princess. My kids swam in the pools by the kid area. They also took advantage of the Kids Club House. We ate at the Buffett for breakfast and dinner but as they were playing in the water, they chose to eat lunch at the pool bar area close to the beach. Our rooms were cleaned everyday and the staff was so kind. Only downside was out of their control, so much seaweed at the beach it wasn’t like the beautiful beach pics we saw. However, we heard that it was happening in other places/countries as well. Base on my experience, I would return to this resort again. I highly recommend it.
Stayed 7 nights in Aug 2025

4/10 Poor

Evelyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property had unhelpful concierge. It also seemed disorganized. The hotel rooms required transportation from lobby, making this so inconvenient because you have to wait to get picked up and be aggressive to go in and sit before others who came afterwards go in. The pavement was uneven,making it unsafe. The pools were not clear (it was cloudy). There was floating hair, band aid, and what looked like a turd. The restaurant food was bland and the meats were chewy. There was always at least one staff member who had the worst attitude. Please stay clear of Mexican restaurant, the food is not edible! The Brazilian restaurant was good, but the only woman waitress was so nasty! The entertainment team and their shows were impressive and truly so much fun. However, there is no real night life at this resort. The transportation comes every 30 minutes to take people in the evening to casino/dance club. The drive is two minutes away. The staff at the club were pressuring us to buy bottles and drink, even though, we were entitled to two free drinks. My friend bought a drink and hooka. The "manager" came over and yelled at the person who sold the hooka because he wanted us to buy a bottle. The whole time we were there they stare us down and kept asking what else can i get you? They said if you dont get something more by 2am, you have to leave the area. At 1:50 they kept circling us, like a count down. Also no one can get in water at beach at resort.because of brown seaweed.
Stayed 4 nights in Aug 2025

10/10 Excellent

Alicia, Flushing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was beautiful. Very clean , staff is friendly, lots of different food and activities to do
Stayed 3 nights in Aug 2025

10/10 Excellent

Julian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Malaika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is 100/10 especially if you travelling with family. Its a great all inclusive hotel where dont nzed to think about anything but enjoy your stay 😊 the staff is great very friendly, the activities in the hotel are great i tried Achery for the 1st time and i love it. Everything is great from the pools to the buffet and the different animations. The only bummer is the italian restaurant its a big NO except that Tropical Princess is really giving what it suppose to give Period!!!!
Stayed 6 nights in Aug 2025

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, everything was perfect great service and food I recommended dominican restaurant it’s very good the mangú has great taste I recommended this place to stay with family and friends.
Stayed 3 nights in Aug 2025

6/10 Okay

Mariela

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The property is really nice and well kept. Rooms are comfortable. However HUGE disappointment with dining options. All restaurants require reservations besides fhe buffet. NOTHING was available to book on the app for another 2-3 days for ALL restaurants. That is terrible. I was unable to dine anywhere else but the buffet with my family for the 3 days we visited. The check in took a really long time also. Staff was talking amongst themselves. Drink were watered down. To travel around you need the golf carts and the wait time was ridiculous since the resort was crowded. I was expecting so much more from this resort.
Stayed 2 nights in Aug 2025

4/10 Poor

Janaliz

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service
Rude Staff, Pool was dirty (All of them) Moldy and garbage at the end of the pools with a lot of stuff floating in them, We even saw a big blob of green spit.Beach was unfortunately full of seaweed that wasn’t their fault but was a let down. Food was good and the shows are entertaining.
Stayed 3 nights in Aug 2025

4/10 Poor

Radoslaw

Traveled with family
Disliked: Staff & service, amenities
If you have any issues with your room good luck !!! We called 3-4 times, spoke to few managers. Finally I had to go and yelled at some manager , still wait a day to fix doors. No water in the room one evening. They gonna try you to buy their membership, but salesmans are rude and pushing hard. They worst off all I met before.
Stayed 7 nights in Aug 2025

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the amount I paid they assured that I booked a room for 2 adults and 1 baby… but I have the proof that I booked for 2 adults and 12 years old child ….and they overcharged me for my child. We had only one bed, nevertheless I’ve booked a room with 2 double beds. So after the check in they promised to fix the sofa bed at the first night, but they didn’t come so we slept very uncomfortable the first night. The second day the fix the sofa but they forgot the pillows… we had to remind them many times…
Stayed 5 nights in Aug 2025

10/10 Excellent

Jolanta, Brooklyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 6th straycat Tropical Princess Deluxe & Caribe Princess Deluxe Resort and as always the service was great to us. People working there are amaizing and this is the main reason webare always going back. Its a home away from home for us. We see the difference once the "local people" are coming to the resort on the weekend... its the only downside..their behavior.. they will let you feel that you are not important ad them. This year the beach condition was horrible HORRIBLE never seen anything like this in my life but its the nature its the ocean.. tons of seaweed.. hotel crew was working so hard to clean it but it was so much that they were simply not able to clean it. All the Resorts around had the same situation, the whole Punta Cana looked the same from the beach side. We go back to this place because the staff is amazing, the resort and the surroundings are beautiful. We cannot wait to go back next year !
Stayed 12 nights in Aug 2025

8/10 Good

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall good. In August 2025, I noticed it was decently full but not overcrowded. It should be noted that there is a record amount of seaweed in that area, so the beach was disappointing. The seaweed was so bad that no one was cleaning it off, besides a tractor barely making progress at the princess hotel down the beach. I’d recommend checking the condition of the beach before booking.
Stayed 3 nights in Aug 2025

6/10 Okay

Janiene

Disliked: Property conditions & facilities
The gardens/landscaping were well kept and beautiful, however, there were several areas with broken/cracked tiles in the common walkways and by the pools. My family enjoyed the wildlife and walking through the mangroves on our way to and from the lobby area! The room was comfortable with 2 separate sleeping areas including bunk beds and a king bed and 2 bathrooms. Housekeeping did a great job making sure the room was clean, however we had consistent issues getting clean towels and face cloths. The buffet seating is all open air/outdoors and there are a lot of birds that fly around the tables, often leaving behind droppings on the seats and even tables/placemats. We were always very cautious to check and make sure the table and seats were clean of bird poop before sitting. The buffet food was average at best, and the 4 a la cart restaurants we managed to get reservations for were good not great. This is not the resort for you if you're looking for exceptional fine dining, but we always found something to eat, even our picky 12 year old. We did thoroughly enjoy the coffee shop and ice cream shop. The staff was always so welcoming, the pastry selections were delicious, and the coffee drinks were amazing! Overall, we had a relaxing week away and feel it was on point as to what we paid to stay there.
Stayed 7 nights in Aug 2025

4/10 Poor

Luis Emilio

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
La comida no era de buena calidad, y las opciones de alimento eran limitadas. El servicio de los empleados del hotel fue pobre, salvo algunas excepciones como es el caso del restaurante dominicano. En general, no repetiría en dicho hotel. The food was not of good quality, and the meal options were limited. The service provided by the hotel staff was poor, with a few exceptions such as the Dominican restaurant. Overall, I would not return to this hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Saskia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The staffs were very friendly and I just wish the checking process to be more faster 😊
Stayed 3 nights in Aug 2025

6/10 Okay

Eun Jin

Liked: Cleanliness
Disliked: Staff & service
Dinner restaurants was poor services. The first reason is the staffs got the orders wrong and not served food that we ordered because the staffs in the spoke and understood English so poor. The second reason is we waited the ordered main dishes for about one hour after appetizers.
Stayed 4 nights in Aug 2025

4/10 Poor

Stacey

Traveled with family and small children
Disliked: Staff & service, amenities
We really really wanted to love this stay and the hotel itself has SO much potential, unfortunately fell short and would not recommend. Sharing our honest review: Pros - Family room w bunk beds and 2 bathrooms were wonderful, most staff appear to be trying and working hard. The wildlife was all over and one of the best parts of the trip. Ice cream shop good but needs to open before 4 pm. Coffee shop was ok. Cons - Drinks were awful. We were there all week and never did find anywhere w a good beverage. Understanding its summer/tropics, breakfast/lunch buffet is not air conditioned and food quality was poor. Wash cloths are non existent had them 1/7 days. Pools were not the cleanest, many staff members rude in general, appears they may be short staffed or over worked. Last day there air stopped working and within 2 hours our room floors, doors, mirrors were dripping wet with condensation and took the rest of the night to dry, unfortunately leading to all of our clothing smelling terribly. Be prepared to eat a lot of rice/bread to fill up, restaurants were slightly below average quality. Mini bar temp was warmer than the room all week. Coming from the US, we were definitely the minority at this resort only running into 3 other US families all week all of which felt the same.
Stayed 7 nights in Aug 2025

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, property conditions & facilities
Most of staff do not speak english the resort seams to cater to spanish customer's many activities listed for kids were canceled the day of activities.overall the resort is a solid 5
Stayed 5 nights in Aug 2025

2/10 Terrible

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Sandra

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Property was beautiful. I didn't like the food, the people that work in the food department wasn't friendly, they always had a poker face. Didn't even great you, as well as the front desk staff. I believe it's very important to be friendly and greet people and be pleasant. I wouldn't go back and I don't recommend this place....My personal opinion
Stayed 4 nights in Jul 2025

10/10 Excellent

Robby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jul 2025

10/10 Excellent

Teresita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good food, nice and clean
Stayed 8 nights in Aug 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for all types of groups (family, couple, friends). Big, but easy to walk or shuttle around. Would come back.
Stayed 11 nights in Jul 2025