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Zel Punta Cana, All Suites - All inclusive

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Dates

November 2025

5

December 2025

Exterior

Property video

Designer store

2 outdoor pools, open 9:00 AM to 6:00 PM, free cabanas, pool umbrellas

3 bars/lounges, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
Pet friendly

includes taxes & fees

Nov 16 - Nov 17

Explore the area

Playa Bavaro, Punta Cana, La Altagracia, 23000

Place, Cocotal Golf and Country Club
‪13 min walk‬
Place, Los Corales Beach
‪16 min walk‬
Place, Bavaro Beach
‪10 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪22 min drive‬

Room options

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master Suite Swimup

Exceptional

1883 sq ft
Sleeps 6
1 King Bed OR 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Zel Two Bedroom Master

Very good

1883 sq ft
Sleeps 6
1 King Bed OR 2 Double Beds

Zel Suite | 1 bedroom, premium bedding, minibar, in-room safe

Zel Suite

Very good

796 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

1076 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Room Standard with Garden View

796 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

807 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

1076 sq ft
Sleeps 4

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master with Garden View

1883 sq ft
Sleeps 6

1 bedroom, premium bedding, minibar, in-room safe

Double Suite Master with Pool View

1883 sq ft
Sleeps 6

1 bedroom, premium bedding, minibar, in-room safe

Zel Swimup Suite

Good

807 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Garden View

1076 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Suite Standard with Garden View

796 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Suite Master with Pool View

1076 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Room Deluxe with Pool View

807 sq ft
Sleeps 1

1 bedroom, premium bedding, minibar, in-room safe

Zel Master Suite

Excellent

1076 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

Good

1076 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Casa Zel SwimUp Suite | 1 bedroom, premium bedding, minibar, in-room safe

Casa Zel SwimUp Suite

3531 sq ft
2 bedrooms
Sleeps 8
1 King Bed and 2 Queen Beds

Similar properties

Exterior

On private beach
Pool
Hot Tub
Breakfast included

About this property

Zel Punta Cana, All Suites - All inclusive

4.5-star property in Bávaro

4 restaurants, 2 outdoor pools, and a full-service spa are available at this property. Free WiFi in public areas is provided, as well as free self parking, a free beach shuttle, and a free manager's reception. Additionally, a golf course, 3 bars/lounges, and a fitness center are onsite. Change of towels is available on request.

Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Some rates at Zel Punta Cana, All Suites - All inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

This Punta Cana property has its very own private beach. Zel Punta Cana, All Suites - All inclusive features a full-service spa, a golf course, and 2 outdoor swimming pools. Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges and a poolside bar. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

This Mediterranean property also offers a fitness center, spa services, and multilingual staff. Onsite secured self parking is complimentary. A total renovation of this property was completed in December 2024.

Zel Punta Cana, All Suites - All inclusive has designated areas for smoking.

A complimentary manager's reception is offered each day.

Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

All inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

24-hour room service

In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Free secured self parking on site

Food and drink

3 bars/lounges
4 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

Nokyo
Parda
Tacorini
Volcan

Things to do

2 outdoor pools
27-hole golf course
5 outdoor tennis courts
Beach volleyball
Evening entertainment
Fitness classes
Full-service spa
Golf carts
Golf clubhouse
Golf lessons
Gym
Optional golf privileges
Wine tasting room
Yoga classes

Family friendly

2 outdoor pools
Dining table
Laundry facilities
Lifeguards on site
Living room
Mini-fridge
Separate in-room dining area
Soundproofed rooms

Conveniences

24-hour front desk
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free pool cabanas
Garden
Pool loungers
Pool umbrellas

Full-service spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Front entrance ramp
Magnifying mirror
No elevator
Well-lit path to entrance

More

3 floors
8 buildings
Banquet hall
Built in 2008
Designated smoking areas
Lifeguards
Mediterranean architecture
Renovated entire property - December 2024

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

HDTV with premium cable channels

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Dining table
Dishwasher
Free bottled water
Mini-fridge
Minibar
Separate dining area

More

Air conditioning
Connecting rooms available
Iron/ironing board
Laptop workspace
Living room
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night

Welcoming dogs only

2 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Pool access available from 9:00 AM to 6:00 PM

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is not required for transportation to and from this property

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana, All Suites - All inclusive Reviews

8.8

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

6/10 Okay

Carla

Traveled with family

Aug 6, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Estuve una queja !! Pero quiero poner muy claro el trato de Yajaira la chica que trabaja en el café !! Una persona con pésimo servicio al cliente ! Arrogante ! Muy mal carate ! Cuando hable sobre el trato de ella ! Nos trato peor ! Hablé con la encargada Laura y creo que a llamarle a la atención nos trató pésimo ! Incluso otras persona alrededor daban la queja de lo mal que trataban!! No vuelvo por persona como ella !!!

Stayed 3 nights in Aug 2025

10/10 Excellent

bruna

Aug 6, 2025

Stayed 4 nights in Jul 2025

4/10 Poor

Lorelli

Aug 5, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 4 nights in Jul 2025

4/10 Poor

Carlos Daniel

Aug 4, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Traveled with family

Aug 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our room was spacious and comfortable! All of the villas were close to everything, it was very walkable. And there were plenty of food options to choose from each day. The food was great and the staff were very friendly and accommodating. I’d highly recommend this resort and we will definitely be back!

Stayed 3 nights in Jul 2025

8/10 Good

torstein ulrich

Traveled with family

Aug 4, 2025

Liked: Cleanliness, property conditions & facilities

The bartenders are nonexistent. There is no nightlife and it is a great place to get away if you want no noise.

Stayed 7 nights in Jul 2025

8/10 Good

Leonardo

Traveled with family

Aug 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Relaxing

Stayed 3 nights in Jul 2025

4/10 Poor

Monica

Traveled with family and small children

Aug 3, 2025

Liked: Cleanliness

Disliked: Staff & service

Resort needs alot of work when it comes to customer service. It toom us 3 hrs. To check in and we couldnt seem to get much help. You are assigned a concierge and we seen him the first 20 mins and never again. The food was not good..usually cold and there was not very many options. Resort was quiet and clean. Unfortunately, i would not visit this resort again.

Stayed 2 nights in Jul 2025

4/10 Poor

Eric

Traveled with partner

Aug 2, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

We had high hopes for our vacation at ZEL Punta Cana, but unfortunately, the experience didn’t live up to expectations. While the resort itself is visually stunning — the grounds are beautiful, and the rooms are modern, clean, and very well-designed — everything else fell short, especially for a place marketed as a luxury all-inclusive. The buffet food was consistently cold and unappetizing. Every meal we had there lacked flavor and freshness. It honestly felt like food was being left out too long without proper temperature control. To make matters worse, there was very little variety for children, which made mealtimes even more difficult for families. The drinks were also disappointing — most tasted extremely watered down. Whether at the pool, bar, or restaurant, the quality was not what you’d expect from a resort of this level. Our biggest issue was with the concierge service, or rather the complete lack of it. Our concierge never introduced himself, never reached out, and never followed up. As a result, we were unable to make any dinner reservations at the specialty restaurants. We were forced to leave the resort and pay for dinner 3 out of the 5 nights, costing us nearly $500 — a major inconvenience and an unexpected expense at an “all-inclusive” resort. We reported our concerns to the front desk and staff several times, but our complaints were never addressed. There was no follow-up, no solution, and no accountability. What’s worse is that, after speaking with other

Stayed 5 nights in Jul 2025

10/10 Excellent

anastasia

Traveled with partner

Aug 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at ZEL Punta Cana for our anniversary and had a truly beautiful experience. The resort is stunning—lush, tropical, clean, and filled with charming walking paths and photo-worthy spots. The rooms were spacious, spotless, and beautifully designed. It felt like a home away from home. The staff were warm and welcoming—special thanks to Eliezer (concierge), Rafelito, Angelisa (buffet hostess), Yajaira (the sweetest barista who made the best iced lattes), Mateo (full of beachside energy), and Rudy for amazing service. Their kindness made our trip unforgettable. The food was great overall. We loved the poolside and beach restaurants for lunch—so fresh and flavorful. The buffet offered yummy salads, pizza, and daily breakfast with omelets, fruit, and pastries. À la carte and hibachi dinners were delicious, and drinks from the bars were always well made. A few small hiccups like housekeeping delays and tech issues with QR menus didn’t take away from how much we enjoyed our time here. If you visit, come prepared with personal essentials just in case—pharmacy prices can be high. ZEL has such a cozy, boutique feel. We left feeling relaxed, cared for, and already planning our return.

Stayed 5 nights in Jul 2025

10/10 Excellent

Ian

Traveled with family

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, excellent service and great food.

Stayed 7 nights in Jul 2025

10/10 Excellent

Jennifer

Traveled with family

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very cozy hotel, staff is great its very zen. Wouldn’t recommend for families more relaxing for adults

Stayed 2 nights in Jul 2025

6/10 Okay

Elizabeth

Traveled with family

Jul 30, 2025

Liked: Cleanliness, property conditions & facilities

Nice hotel that is better for adults than for a family.

Stayed 1 night in Jul 2025

10/10 Excellent

Gonzalo

Traveled with partner

Jul 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great time at Zel Punta Cana. Staff, food and service was excellent.

Stayed 5 nights in Jul 2025

10/10 Excellent

Anetria

Traveled with family

Jul 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weather was good. Hotel is a must stay. No kids. However they changing over to that. The adults was still outside.

Stayed 2 nights in Jul 2025

10/10 Excellent

Jairo

Traveled with group

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2025

8/10 Good

Facundo

Traveled with family

Jul 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

check-in needs to improve

Stayed 2 nights in Jul 2025

8/10 Good

Camila Papini

Traveled with partner

Jul 28, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Pros: Beautiful property and grounds. Decent food, better than other all-inclusive resorts we have visited. It was perfect for a weekend getaway. Cons: There is a strange system in place that involves an assigned “butler” who is supposed to handle everything for you. However, we had multiple issues that were not handled properly and there is no clear chain of command to have problems addressed. Some examples include our room not being ready by 3pm check-in time, dinner reservations not confirmed, room service not delivered. Most employees seemed eager to please but better training in customer service would be helpful.

Stayed 3 nights in Jul 2025

8/10 Good

latia

Jul 28, 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Jessica

Traveled with partner

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Zel is beautiful and looks just as pictured. The staff were so accommodating and kind. Food was good. Room was wonderful. Wished we could have gotten that swim up upgrade from Expedia, but they were out. Would def come again.

Patio

Beach club

Coffee shop

Courtyard

Stayed 4 nights in Jul 2025

6/10 Okay

Nuria

Traveled with group

Jul 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2025

6/10 Okay

Joseph Frank

Traveled with family

Jul 26, 2025

Liked: Amenities, property conditions & facilities

Our family of four stayed at this hotel in the past when it was under different ownership. We saw many advertisements and thought we would give it a try. We had reserved a two bedroom swimup suite but when we arrived they said that they couldn't give us that kind of room until the next day. I mean, if you reserve this kind of room ahead of time it should be ready upon check in. So they gave us two rooms with one bedroom swim up suite that didn't connect. It was a little tough but we made it work. The next day housekeeping didn't come to the room so we had to ask for towels and our bed wasn't made. Everytime you asked for a hand towel they never had. The service at the breakfast and lunch buffet wasn't the best, you would have to ask repeatedly for water which seemed like a "big ask" sometimes. The food is mediocre at best. We would venture out to the beach during the mornings after breakfast and there was no help setting up chairs. We've been to so many resorts and they usually have someone to assist you in getting towels, chair setup, etc. The beach had a lot of seaweed too. The Beach restaurant was also mediocre. Service not good and food not good. The nighttime restaurants were ok but they had a better crew of people working them. All in all, our family tried to make the best of it. For the amount we paid for this trip we don't feel that we got what we wanted in a vacation. It's a beautiful resort (landscape wise) but sadly we won't be back.

Stayed 5 nights in Jul 2025

10/10 Excellent

Tsvetomir

Traveled with family

Jul 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a great place for quiet getaway. Great food, nice pool area, activities, great stuff. The beach is 10 min walking distance, cart transportation is available. Large suits with a lot of amenities.

Stayed 4 nights in Jul 2025

10/10 Excellent

Hayley Marie

Traveled with partner

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best vacation ever!

Stayed 6 nights in Jul 2025

10/10 Excellent

Calin

Traveled with family and small children

Jul 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property very quiet and the workers very friendly the beach area beautiful only inconvenience was the lack of food choices and they have only 2 restaurants buffet is very small and every day same food the hotel layout is setup nice overall we had a good experience.

Stayed 7 nights in Jul 2025

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