10/10 Excellent
Gregory, Eagan
Traveled with partner
Apr 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent resort - good food, not crowded, beautiful beach, etc. Only a few items that missed:
-Check in: I was charged about $140 (USD) more than quoted. Most likely due to exchange rate as they ran card thru their card reader and gave me a 1” x 2” receipt printed from the reader. Staff was unable to clearly explain or provide a detailed receipt. Told them if they would have provided a detailed receipt like we are used to getting in the US it would have been nice. Not sure why a Hyatt property uses a separate card reader to process credit cards…
-Restaurants: Most were very good, but the Italian had some confusion with their staffing and we were not at all happy with main courses the night we ate there (thank goodness the buffet was open that night). Buffet was overall very good.
-Location of theatre: Resort is relatively compact so the theatre is open to main pool/room areas. Somewhat loud at night in the guest room if they are having a loud show or conference event.
-Cushions on lounge chairs: There was some rain/showers during the week so the cushions were often wet. Some were getting moldy.
Gregory
Stayed 7 nights in Apr 2025