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Royal Service at Paradisus Punta Cana - Adults Only

5.0 star property

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Poolside bar
Royal Service Ocean View Suite | 1 bedroom, free minibar, in-room safe, desk
6 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Indoor wedding
10 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • Gym
  • Room service
  • Hot Tub

Explore the area

Map
Playa de Bavaro, Punta Cana, 23000
  • Casino Avalon Princess
    ‪15 min walk‬
  • Cortecito Beach
    ‪2 min drive‬
  • Arena Gorda Beach
    ‪7 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

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About this property

Royal Service at Paradisus Punta Cana - Adults Only

5-star resort in Bávaro
Catch some rays on Royal Service at Paradisus Punta Cana - Adults Only's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
Royal Service at Paradisus Punta Cana - Adults Only offers 132 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Televisions come with cable channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 5 outdoor tennis courts, a 24-hour health club, and complimentary bicycles are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Royal Service at Paradisus Punta Cana - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 10 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 6 bars/lounges. This luxury resort also offers an attached winery, outdoor tennis courts, and a 24-hour health club.

Royal Service at Paradisus Punta Cana - Adults Only has designated areas for smoking.

La Palapa - This beachfront restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Naos - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Gabi Beach - This beach buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Reservations are required. Open daily.
The Grill - This steakhouse specializes in Argentinean cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Parking and transportation

  • Free shopping center shuttle

Food and drink

  • 10 restaurants
  • 2 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fuego
  • Gabi Beach
  • La Palapa
  • Naos
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • 26 slot machines
  • 27-hole adjacent golf course
  • 5 gaming tables
  • 5 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bingo
  • Casino
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Kayaking
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Windsurfing
  • Winery
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • Elevator

More

  • 2 floors
  • Built in 1995
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 7 PM
Reservations are required for golf tee times, massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Adults All Inclusive
Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Punta Cana Adults All Inclusive
Royal Service Paradisus Adults All Inclusive
Royal Service at Paradisus Punta Cana Adults Only All Inclusive
Royal Service at Paradisus Punta Cana Adults Only All Inclusive
Royal Service at Paradisus Punta Cana Adults Only
Royal Service at Paradisus Punta Cana - Adults Only Resort
Royal Service at Paradisus Punta Cana - Adults Only Punta Cana
Royal Service at Paradisus Punta Cana Adults Only All Inclusive

Royal Service at Paradisus Punta Cana - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 52 out of 102 reviews
Rating 8 - Good. 28 out of 102 reviews
Rating 6 - Okay. 5 out of 102 reviews
Rating 4 - Poor. 10 out of 102 reviews
Rating 2 - Terrible. 7 out of 102 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Toni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly beautiful resort, such kind staff. Occasional issues with odd things, like it was weirdly difficult to request an extra blanket to the room and instead we just got a bunch of extra sheets. Or the menu descriptions of food didn't quite match what came to the table. But overall didn't diminish the value of the trip.
Stayed 4 nights in Mar 2020

10/10 Excellent

JL, Toledo, OH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful destination. The grounds are meticulous. Staff very friendly and helpful. Suggest to upgrade to Royal Service...worth every penny! Our butler, Yolando was awesome and willing to help with whatever we needed. An absolute perfect vacation destination.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have excellent service, the staff is the best. Always doing everything to please the guests. Great beach, food and drinks.
Stayed 2 nights in Feb 2020

2/10 Terrible

Adam, NY

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Compared to my previous 4 stays at a Melia hotels this was by far the worst and most disappointing. This resort in no way compared to the Paradisius and ME hotels in Mexico which were amazing. Staff was inattentive, food was horrible, most restaurants closed, the buffet was pathetic, no waiter service on beach and no food options on beach or at pool. Room was oceanfront but showed obvious signs of age and needed updating. If not for the gorgeous beach and perfect weather this would have been a complete wash. My first time to DR and my last time to a Melia hotel.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gardens, incredible beach, good food. Stuff should be more involved in work.
Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 7 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Half the resort was shut down. All restaurants except Japanese restaurant were moved to our 1/2. Other main pool and kids pool were drained. The 24 hr room service was NOT 24 hrs, it closed at 11 pm, and buffet closed sooner. Only 2 restaurants were open at a time, though it required reservations and even though we saw empty seats available they would not allow you to walk up and be seated.
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
When I got into the hotel, I was told the hotel was closed. I was transferred to Palma Real. There was a variety of food, but the quality was not good to us. There was only one night activity. There were several electric outages. The internet service was very inconsistent and the signal was weak. When I tried to check for the picking up time, nobody had call the Expedia Blue agency we were transferred to another hotel. Even though I tried several times, I could not communicate with the number given in the email. The transfer came 1 hour later after many attempts I did calling from the hotel. I arrived 90 minutes late to the airport. This has been the worst vacation ever!!!
Stayed 5 nights in Oct 2019

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exactly what I expected. I like the unique setting of the property, very nice and elegant. Only issues I had, was the language barrier;I would recommend that they have all their workers speak at least 50% english. But, otherwise from that, overall experience was great.
Stayed 5 nights in Sep 2019

10/10 Excellent

bruce, Clinton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Service

The Royal Service was absolutely amazing. We didn't have a want for anything. The room was one of the best I've had in Punta Cana. The private beach was perfect with drinks and food only steps away. If you have a n opportunity to stay at the Paradisus upgrade to the Royal Service.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect! Great Services! Excellent food!
Stayed 6 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Our room, the service, the staff, the food the cleaning of the property were excellent!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the Royal Service upgrade was well worth it. The biggest benefit is not really advertised - the RS rooms are either on or very close to the beach, whereas the other rooms can be a significant walk or even a bus ride away. Aside from that, access to La Palapala (exclusive restaurant for RS) was another huge benefit, as it gave an option that didn't require reservations and had lunch options that weren't the standard buffet. The beach itself is amazing. There are plenty of cabanas/chairs so that you can easily find a spot either in the sun or the shade. The biggest asset that differentiates this hotel from offers is the staff: Rafael, our butler, was amazing and made sure we didn't want for anything. His English is also exceptional, so we never worried about a communication gap. At the RS pool bar, Jose Louis, Jensy Ramos and Maximo were always extremely friendly, remembered our names and our orders, and went out of their way to make sure we were happy. At the North Ave bar, we became good friends with Leandro, Julio, Jesica, Juan & Juana. Aside from being great bartenders, they gave us great tips about the DR and the resort. We booked flights, transportation, excursions, and the hotel all through Expedia. This was our only real complaint about the trip, and we would recommend using another site. Expedia was very disorganized, and we wasted a significant amount of time on the trip sorting out their mistakes or attempting to make contact with their reps.
Stayed 8 nights in May 2019

8/10 Good

Verified traveler

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Havier was the best butler anyone could ask for!!!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my choice. Staff all over were great. Butler, Simione made everything so much easier. Food was good at all restaurants. Entertainment good but ,music, could be more diverse as I never heard a slow song all week. Owner needs to invest money into room upgrades to improve conditions such as water flow, water temp and room repairs in general or they risk losing their desirability. I would rate this a five were it not for the room issues so I give it a four.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful and well kept. The resort was was taken care of
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness
The Reserve was our 2nd hotel out of the 3 that we stayed at for the week so I can definitely compare it to the others. Likes: -THE FOOD here is the best. The buffet, the Palapa. (Room service was ok) -Best mudslides I had on the beach. -Their all inclusive bracelets are unique. Not the plastic or cloth ones that are usually placed on you. -The pool, the palapas and beach beds are close to the beach! Convenient! You don’t need a towel card. Dislikes: -The Staff seem off, like they don’t want to be there. Some come off mean and rude. -The rooms are really outdated and needs to be replaced. Reminds me of the 90s. -Check In was NOT at 3p but was 2 hrs later. That made me so mad! There was another party next to us that waited just as long. I think they were there for a wedding. That would’ve made me mad if I was the celebrants. Especially after a long day of traveling.
Stayed 1 night in Apr 2019