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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property

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Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Relax by the ocean-view pool surrounded by sun loungers and umbrellas.
Creator video
Enjoy meals in a grand dining area with vaulted ceilings and large windows offering views of the outdoors.
Relax by the serene pool surrounded by palm trees and shaded by an umbrella.
Relax in a serene spa area with a large hot tub and lounge chairs.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Laundry

Explore the area

Map
Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪12 min drive‬
  • Cana Bay Golf Club
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.4 out of 10
Very good
(156 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.4 out of 10
Very good
(64 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.8 out of 10
Good
(18 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.2 out of 10
Very good
(61 reviews)
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.2 out of 10
Very good
(40 reviews)
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room Superior with Pool View

Pool | 9 outdoor pools, pool umbrellas, sun loungers

Room Superior with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • Sleeps 4

Family Suite -6 guests- with Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • Sleeps 5

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • Sleeps 5

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • Sleeps 5

View all photos for Suite Superior with Garden View

Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Suite Superior with Garden View

  • Sleeps 5

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Suite with Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite with Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star property in Uvero Alto
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary self parking and valet parking are available on site.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is a smoke-free property.

Zest - This restaurant specializes in Mediterranean cuisine and serves breakfast and lunch. A children's menu is available.
Zest Character Breakfast - This theme restaurant serves breakfast only. A children's menu is available. Open select days.
Fresco Bar & Grill - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Kitchen 23 by Le Chic - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
BRGRS.PH - This theme restaurant serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Language

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 9 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 80 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 767 out of 2041 reviews
Rating 8 - Good. 424 out of 2041 reviews
Rating 6 - Okay. 340 out of 2041 reviews
Rating 4 - Poor. 238 out of 2041 reviews
Rating 2 - Terrible. 272 out of 2041 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Assatu, Bronx

Traveled with family and small children
Disliked: Amenities
Horrible and horrible and horrible. Will never go back
Stayed 4 nights in Apr 2025

2/10 Terrible

Leonel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't recommend it to anyone. The AC did not work in my room nor any of the other 3 reservations I made for other friends and family. The mini bar did not work either. I appreciate the staff there trying to resolve it but the reality is management needs to invest in the property. The staff at the breakfast was rude, service was horrible. I had to get up and get my own drinks since they were all mostly focus on cleaning tables vs serving the guests. They were suppose to call my daughter for her first birthday and didn't do it. At checkout I had a random charge of 140 on my room for something I didn't do. I almost missed my flight since I had to wait for. a manager to clear this charge, checkout took more than 30 minutes. The manager was busy dealing with a line of complaints. I will definitely not be back not any of my friends. The food was the worst, most of the meals were not fresh. Couldn’t find fresh bread for 4 days, it was hard. When I asked for meat at the buffet the guy looked at me and said he didn’t have no more I had to wait at least 45 minutes. I will not recommend this hotel to any of my coworkers and business partners either. For the money spent here I could’ve stayed at other resorts in Cancun for half of the price with much better food and service.
Stayed 4 nights in Apr 2025

4/10 Poor

Tom Chi

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was leaking water from the ceiling. Ceiling eventually came down. Shower glass door collapsed and shards of glass all over the shower. Unsafe conditions for my family. Cockroaches in the room where we stayed and although we raised the concern no one from management came to speak to us or move us into another room.
Stayed 7 nights in Apr 2025

4/10 Poor

Kristina, Miami

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Timothy Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the hotel losing our stroller at checkin somehow and not replacing it when we left our time spent was great. The place was clean and the offer golf cart rides to get around seeing as things can be spaced out. The breakfast buffet was mediocre at best and tough for picky eaters. Much at the waterpark was good and diners were the best. Wok wok and spacewalker were fantastic. Wok wok was all excellent and spacewalker get the short rib. You won’t be sorry. Plenty of booze all around. Plenty to keep a 5 yr old busy. Wished they had more for 1yr . They did have one splash pad that worked well for our 1 yr old. The large splash pad and lazy river were perfect for us and our 5yr old. Plenty of pools and can’t forget the beach and the views. Just ignore the pesky sales people at the beach. Regarding the missing stroller: it came out of the transportation vehicle and went missing somehow while we checked in. All my bags were still there. They gave us a stroller to use but wouldn’t let us leave with it when I asked to buy it. Even though it was basically unsafe and shouldn’t have been allowed to stay in service. The room had its share of minor issues but nothing crazy. Few leaky parts in the bathroom and the room not getting quite cold enough, although the temperature as was, was manageable; it was however inconsistent. The mini fridge kept cool but not cold. And the handle to the balcony was breaking and clearly reattached several times prior.
Stayed 4 nights in Mar 2025

4/10 Poor

Alaqua, Birmingham

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The views were nice. Mold mildew in bathroom. Food was horrible
Stayed 3 nights in Apr 2025

8/10 Good

Bana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always something to do throughout the day with the kids.
Stayed 7 nights in Mar 2025

10/10 Excellent

kirstin ellen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation spot for young family of 5! Lots of great dining options & large waterpark. Snick lounge & jelly fish gym offered some great indoor play options. Nick club staff were very friendy& inviting for kids. We needed medical care for 4 year old daughter- the 24/7 on site doctor saw us within 15 minutes of request. The rooms are a little tight with just king bed / sofa couch but we made it work! Fun spot!
Stayed 7 nights in Mar 2025

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park
Stayed 6 nights in Mar 2025

6/10 Okay

Douglas, The Villages

Liked: Cleanliness, staff & service
1
Stayed 7 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean, my only complaint is the food quality and options There also wasnt much shaded chairs at the pool
Stayed 3 nights in Mar 2025

10/10 Excellent

Damaris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, buenas instalaciones.
Stayed 3 nights in Mar 2025

8/10 Good

Victor A

Liked: Staff & service
Excelente en general
Stayed 5 nights in Mar 2025

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a 7 year old ,family of 3. The grounds were beautiful, we had a 1 bedroom flat which was gorgeous and spacious. The food was pretty good. Different options then most all inclusives. I went during spring break and the property did not feel overcrowded Was not happy with the lack of activities at a childrens resort. We basically went to the beach,pool, and waterpark everyday. I was expecting amazing kids activities for a resort geared towards children. There were none. The resort also felt understaffed. Frequently had to wait 15-20 min for seating at buffett, check un took about 45 min etc
Stayed 4 nights in Mar 2025

10/10 Excellent

Sherwyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some backjob, like giving us wrong key for our room, missing up the tour that we booked. missing up our orders, they run out of some stuff, say something thell do but never do it. It wasn't smoth as we expected but overall but We enjoyed our, stay our son is happy and enjoyed the pool and the beach.
Stayed 7 nights in Feb 2025

2/10 Terrible

Zharimar

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
This resort does not live up to the name. To see the characters you have to have breakfast with them. Some characters did come out, but characters that my 7 yr old had no idea who they were. The kids really wanted to see Sponge Bob but it was for an extra charge that was out of our range as we were a group of 18. To book for a restaurant you had to do it the morning of, by 9:01 am all reservations were taken. We had to eat from the buffet everyday, thankfully the food wasn’t as bad as prior reviews had said. We stayed for 5 nights. My room wasn’t as clean and it had roaches in the bathroom and safe closet. Workers in the resort were amazing, very friendly and polite. We do not recommend this resort, very over priced and not worth it.
Stayed 5 nights in Mar 2025

4/10 Poor

Yesenia

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities
There were ants on the sofa bed in my room. Despite reporting the situation nothing was done, in fact the second time I reported it they said they were going to exterminate the room only to come back to my room later that evening to a room that didn’t get no service whatsoever. They really don’t care about providing quality service, which one should expect given what this hotel cost. Please do Your research before booking this hotel - I do not recommend. Aside from cleanliness, food was not good (except for one decent restaurant).
Stayed 3 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 3 nights in Mar 2025

4/10 Poor

Melissa

Traveled with family
Liked: Cleanliness, property conditions & facilities
I am a passionate traveler who has explored various destinations around the globe, from Cuba and Egypt to Thailand and throughout the United States. I've stayed in numerous locations, many of which were all-inclusive. While you might not expect top-notch cuisine at an all-inclusive resort, you generally anticipate decent food along with a range of amenities. When I booked this particular hotel, I thought with its “gourmet” label, well-known brand, and hefty price tag, l it would be exceptional. While the hotel itself was impressive, the food was, without a doubt, the worst I've ever encountered. I sampled everything – every restaurant, room service, and meal – but the experience remained consistently disappointing. My entire family shared the same sentiment; it was truly terrible. We hardly ate, ordering a variety of dishes, yet everything tasted off, was cold or stale if not all 3. How do you ruin pizza? The orange juice was not orange juice it was like orange water that tasted like something completely different. the bread had an unpleasant flavor, and the meats were bland and tough. I was taken aback. While the kids enjoyed themselves, we returned home feeling hungry and unable to recommend this hotel to anyone. If enjoying good meals is a priority during your vacation, I suggest looking elsewhere.
Stayed 4 nights in Mar 2025

4/10 Poor

Danielle

Traveled with family
We chose this resort because it advertised gourmet food and great activities for kids under 12 and daily group slime. Unfortunately, we found the following issues: 1) The group slime was not as advertised. Instead of a large amount of slime being released from a container above the waterpark, they had us line up and they popped balloons full of slime over our heads. This was a HUGE disappointment for our kids and was one of several things that were "not working". 2) The food was a massive disappointment. Compared to other resorts, I would not call the food gourmet at all. We were often lucky to get a plate or glass or bowl as they were always out of dishes at the buffet. Also, it was next to impossible to get a reservation at the restaurants. My husband and I would have to go on the app at 8:55 and count down the minutes to both try and click on the restaurant and time we wanted to dine. When we went to the Space restaurant, the VR experience wasn't working and they didn't have the chocolate dome dessert that was previously advertised...which was the only reason we chose that restaurant. 3) There was no hot water 4) The staff were generally friendly but, at the beach, we found that the staff often ignored us when we went to order drinks 5) The activities were geared towards kids 0-5 so my kids (8 and 10) found it all pretty boring 6) The waves were fun but not good for little kids The rooms were nice and the resort was pretty well maintained
Stayed 7 nights in Mar 2025

2/10 Terrible

Oleksii

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

downgraded our room without adjusting price

When we arrived we were told that the room that we booked is not available (swank suite with plunge pool with a big patio, bath tub and room devider) and instead we were sent to one room with the shower, no tub, swim up but not a private plunge pool and not even wrap around pool. We wanted the room we selected specifically for privacy as we have a son with autism and tub, room divider and private plunge pool was critical. We were not refunded for the room downgrade, and we wanted to get a refund however property did not want to refund us a difference in price which was over 1000$
Stayed 4 nights in Mar 2025

2/10 Terrible

Andrew

Stayed 7 nights in Mar 2025

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We had one problem after another with this property. The room we were given had food crumbs all over one of the beds. The first time we ate at one of the restaurants, the food was cold. The other times at the restaurants the service was beyond slow, and twice, the waiters just disappeared. Let me also mention that the entire property did not have any hot water for the entire stay, and we were there for 7 days! The big question is how did they keep anything sanitary without hot water. The staff, other than the waiters, were overly friendly, and I felt sorry for them that they had to keep handling non-step issues during our entire stay.