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Hyatt Ziva Cap Cana - All Inclusive

5.0 star property

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Relax by the serene pool surrounded by palm trees and shaded gazebos.
Relax by the central pool surrounded by palm trees and a sandy beach, with expansive views from the high-rise buildings.
Guest rooms feature a modern industrial design with exposed ductwork and polished concrete floors.
Experience the unique blend of art and functionality in our lobby, featuring a striking metallic sculpture and a contemporary design.
Enjoy dining in our restaurant with a central island, multiple seating areas, and a variety of food on display.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000
  • Juanillo Beach
    ‪1 min drive‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Scape Park
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪16 min drive‬

Room options

View all photos for Resort View Junior Suite King

Premium bedding, down comforters, pillowtop beds, free minibar

Resort View Junior Suite King

9.6 out of 10
Exceptional
(14 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View (Master, Club)

Premium bedding, down comforters, pillowtop beds, free minibar

Grand Suite, 1 Bedroom, Ocean View (Master, Club)

  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Junior Suite Double

Premium bedding, down comforters, pillowtop beds, free minibar

Resort View Junior Suite Double

10.0 out of 10
Exceptional
(14 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Suite, 1 Bedroom (Swim Up, Master)

Premium bedding, down comforters, pillowtop beds, free minibar

Club Suite, 1 Bedroom (Swim Up, Master)

10.0 out of 10
Exceptional
(1 review)
  • 1238 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Junior Suite King

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean View Junior Suite King

10.0 out of 10
Exceptional
(14 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite Double

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Double

9.4 out of 10
Exceptional
(3 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Junior Suite Swim Up King

Premium bedding, down comforters, pillowtop beds, free minibar

Club Junior Suite Swim Up King

9.0 out of 10
Wonderful
(6 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Junior Suite Double

Premium bedding, down comforters, pillowtop beds, free minibar

Ocean View Junior Suite Double

9.4 out of 10
Exceptional
(18 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Junior Suite Swim Up Double

Premium bedding, down comforters, pillowtop beds, free minibar

Club Junior Suite Swim Up Double

10.0 out of 10
Exceptional
(2 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Club Ocean View Junior Suite Double

Premium bedding, down comforters, pillowtop beds, free minibar

Club Ocean View Junior Suite Double

9.0 out of 10
Wonderful
(6 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Club Ocean View Junior Suite King

Premium bedding, down comforters, pillowtop beds, free minibar

Club Ocean View Junior Suite King

9.0 out of 10
Wonderful
(10 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up Double

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Swim Up Double

9.4 out of 10
Exceptional
(3 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up King

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite Swim Up King

8.8 out of 10
Excellent
(8 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

View from room

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

10.0 out of 10
Exceptional
(3 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up)

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up) | Balcony

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up)

10.0 out of 10
Exceptional
(4 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View (Master, Club)

Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 Bedroom, Ocean View (Master, Club)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom (Master)

Premium bedding, down comforters, pillowtop beds, free minibar

Club Suite, 1 Bedroom (Master)

9.6 out of 10
Exceptional
(4 reviews)
  • 1238 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront (Club, Double)

Junior Suite, Oceanfront (Club, Double) | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Oceanfront (Club, Double)

9.0 out of 10
Wonderful
(2 reviews)
  • 600 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Junior Suite King

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite King

9.4 out of 10
Exceptional
(10 reviews)
  • 600 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

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Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • All inclusive
4.8 out of 5, Exceptional, (1010)
$544 nightly
The price was $680
The price is $544 total
includes taxes & fees
Hyatt Zilara Cap Cana ‐ Adults Only ‐ All Inclusive

About this property

Hyatt Ziva Cap Cana - All Inclusive

5-star Punta Cana property close to Juanillo Beach
Catch some rays on Hyatt Ziva Cap Cana - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hyatt Ziva Cap Cana - All Inclusive offers 375 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Larimar Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Some rates at Hyatt Ziva Cap Cana - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hyatt Ziva Cap Cana - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This luxury property also offers a complimentary water park, a complimentary children's club, and a 24-hour fitness center. Complimentary self parking and valet parking are available on site, along with a car charging station.

Hyatt Ziva Cap Cana - All Inclusive has designated areas for smoking.

Tempest Table - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Noodle & Thread - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The Chinola - This beachfront restaurant serves breakfast, lunch, and dinner. Open daily.
Navigator Grill - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at Hyatt Ziva Cap Cana - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Mercado
  • Navigator Grill
  • Noodle & Thread
  • Tempest Table
  • The Chinola

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14,488 square feet of conference space
  • 16 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hyatt Ziva Cap Cana All Inclusive
Hyatt Ziva Cap Cana All Inclusive Punta Cana
Hyatt Ziva Cap Cana All Inclusive All-inclusive property
Hyatt Ziva Cap Cana Punta Cana
Hotel Hyatt Ziva Cap Cana Punta Cana
Hyatt Ziva Cap Cana Hotel Punta Cana
Hyatt Ziva Cap Cana Hotel
Punta Cana Hyatt Ziva Cap Cana Hotel
Hotel Hyatt Ziva Cap Cana
Hyatt Ziva Cap Cana All Inclusive
Hyatt Ziva Cap Cana - All Inclusive Punta Cana
Hyatt Ziva Cap Cana - All Inclusive All-inclusive property

Hyatt Ziva Cap Cana - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 824 out of 1007 reviews
Rating 8 - Good. 112 out of 1007 reviews
Rating 6 - Okay. 43 out of 1007 reviews
Rating 4 - Poor. 19 out of 1007 reviews
Rating 2 - Terrible. 9 out of 1007 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lerisse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Osiris is great reference of the brand. His service is outstanding. We feel very comfortable every time we stay at the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Melanie, Grand Rapids

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently visited for 5 nights and so happy with our stay. We are not luxury travelers so that is not our comparison… but in addition to the grounds being beautiful and staff so gracious and friendly, the rooms are so nice compared to other AI resorts we have stayed at, and the food has been top notch. We had the basic King bed resort view, and the room size and queen sleeper sofa have been plenty spacious for us and 2 teen girls. The separate room for the toilet is a plus and has sped up the family’s total getting ready time 🙂 plenty of space for clothing and luggage storage as well. The balcony setup is increíble and the daybed is the perfect spot for an afternoon nap in the shade. We thought Tempest and Noodle & Thread restaurants were very good. We also enjoyed the Seafood night at the Mercado buffet on our first night: the snow crab claws and Dominican rice and beans were my favorite. For lunch we enjoyed the bbq chicken, rice and veggies by the pool, green and picante sauces were a must! The Caesar salad from Prontoz was also very good. The water park was a hit with our teens, they loved the slides and we used the lazy river (although not too lazy) more than we expected. And well done to the entire nightly entertainment team! The only complaint I have is the sales pitch for upgrades, the showing of the presidential suite and photography. They are persistent but by day 3 left us well enough alone. Really lovely, though! Well done Hyatt Ziva Cap Cana!
Stayed 5 nights in Apr 2025

10/10 Excellent

LAURA

Stayed 7 nights in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Fotoun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love everything
Stayed 4 nights in Jan 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation resort I’ve ever been to.
Stayed 5 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and classy. There is a dress code which we appreciated. By that I mean no wife beater shirts & flip flops in restaurants, etc. the staff is amazing- so much to do & so many fabulous people taking care of the guests. We brought our family of 6 & everyone had a marvelous time!! Rooms were spacious & attractive. The design is well done - I appreciated all the details as an established interior designer for 35 years. Grounds & pools were immaculate. The activities were wonderful - so many & something for everyone!! We will return!! Five days is not enough!! Thank you Hyatt Ziva for a wonderful time!! Elizabeth Samuels
Stayed 5 nights in Mar 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Friendly staff, very clean, good food. We didn’t want to leave!
Stayed 5 nights in Mar 2025

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 7 nights in Mar 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is spectacular and a pleasant place to stay. The main buffet 'Market Place' was really very good. Beach facilities and staff on the beach were nice and helpful. Italian restaurant was great, along with the Blind Butcher Experience (extra $$$). Felt that the staff in general were not overly helpful/attentive or friendly, which is a shame as this created a feel of unease on our stay. With our suite we had a mayordomo/butler included, who wasn't that interested in enhancing our stay, or being helpful. In the restaurants (bar the Blind Butcher) the service was poor, rushed and plates of food literally slapped down on the table. Could be better for the price. Would go back again, and recommend it, but feel that the hotel has room for improvement, as this is a top $ resort.
Stayed 7 nights in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

diana karolina

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, great food
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 5 nights in Mar 2025

10/10 Excellent

JAVIER, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort. Food could be better.
Stayed 4 nights in Mar 2025

10/10 Excellent

Keiko

Stayed 3 nights in Mar 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service, great food, beautiful beach, excellent pool. Service was amazing!
Stayed 6 nights in Mar 2025

10/10 Excellent

Neil

Stayed 4 nights in Mar 2025

10/10 Excellent

JULIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience.
Stayed 4 nights in Feb 2025

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff is very attentive. The buffet food is pretty good. The overall appearance, ammenities and activities are very nice. A few things were horrible. We had to sign a waiver for each room, each day to use the waterpark. We rented a pool cabana and there was trash floating in the water around our area which was disgusting. We made a reservation at the Blind Butcher which had weird protocols. I had to literally initial three times and sign twice a contract indicating that I knew this restaurant was not included in the all inclusive package. If we were a no show we would be charged in full. If we left because we didn't like the menu etc we would be charged in full. Our family is 6 people. We were charged $845 which was not worth it so I understood why they required such a strong contract. It was very dark with poor table lighting and at times the music from the entertainment so loud we couldn't talk at all. Finally, at the VIP check out I had to get an exit pass or they would not let us leave. I've NEVER experienced this before travelling to 40 countries around the world. You literally have to present a pass that indicates you're settled your bill or the bell staff will physically detain you. I was shocked because this is an all inclusive family resort which requires prepayment so I can't imagine that people are skipping out on the gift shop bill. It made me feel like they didn't trust us so I won't ever be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned and can't stay enough about the great experience we had, all the staff were very attentive, professional we missed this type of great service, they all went above and beyond to keep you satisfied. I want to highlight a few I remembers, Carlos in the Asian - Hibashi did a fantastic show, Glenny who helped coordinate a special arrangement for our daughter's birthday, which made it an unforgettable day. The team with the entertainment (Nelson Vargas), and this are just a few of the names I can remember. The food in each of the restaurants was fresh, such a large variety for all the tastes and needs. Thank you Hyatt for such an amazing experience. Hope to be back soon.
Stayed 6 nights in Feb 2025

10/10 Excellent

Homiyar, neshanic station

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Giselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! Loved everything about it especially my iced coffee.
Stayed 2 nights in Feb 2025

10/10 Excellent

Oren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a 5 day trip (two adults, two kids). Good spot for a getaway, pool and beach were very nice and food and drinks were very accessible. Food was above average for an all-inclusive type place. Very key that the couch beds are not cheap springs but rather foam so they happen to be quite comfortable. We did the Blind Butcher experience one night, was worth the experience, lots of food. One downside was the "reserve a chair by the pool" race.. full on here so if you wanted a spot for the first half of the day, you needed to be up very early to do so. That was somewhat annoying but we did beach first most days. Would definitely go again and recommend if looking for an easy pool/beach all inclusive vacation.
Stayed 5 nights in Feb 2025