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Finest Punta Cana by The Excellence Collection - All Inclusive

5.0 star property

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Beach/ocean view
Property video
Down comforters, free minibar, in-room safe, free cribs/infant beds
Down comforters, free minibar, in-room safe, free cribs/infant beds
Down comforters, free minibar, in-room safe, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪12 min walk‬
  • Place, Macao Beach
    ‪19 min drive‬
  • Place, Bavaro Beach
    ‪47 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪67 min drive‬

Room options

View all photos for Junior Suite Garden Or Pool View

View from room

Junior Suite Garden Or Pool View

9.2 out of 10
Wonderful
(70 reviews)
  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Terrace Suite with Plunge Pool

Down comforters, free minibar, in-room safe, free cribs/infant beds

Terrace Suite with Plunge Pool

9.4 out of 10
Exceptional
(30 reviews)
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Swim-Up Suite

Resort view

Junior Swim-Up Suite

9.2 out of 10
Wonderful
(23 reviews)
  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View

Down comforters, free minibar, in-room safe, free cribs/infant beds

Junior Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • 800 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite with Private Pool

View from room

Junior Suite with Private Pool

8.6 out of 10
Excellent
(17 reviews)
  • 950 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

View from room

Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 950 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Pool Family Suite

Courtyard view

Pool Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 1750 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Junior Suite Garden Or Pool View

View from room

Finest Club Junior Suite Garden Or Pool View

  • 800 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Junior Suite with Private Pool

View from room

Finest Club Junior Suite with Private Pool

8.8 out of 10
Excellent
(8 reviews)
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Family Suite

View from room

Finest Club Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 950 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Pool Family Suite

View from room

Finest Club Pool Family Suite

  • 950 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Finest Club Beachfront Suite

Down comforters, free minibar, in-room safe, free cribs/infant beds

Finest Club Beachfront Suite

10.0 out of 10
Exceptional
(1 review)
  • 950 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Beachfront Suite with Private Pool

View from room

Finest Club Beachfront Suite with Private Pool

9.0 out of 10
Wonderful
(8 reviews)
  • 950 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Finest Club Imperial Family Suite with Plunge Pool

View from room

Finest Club Imperial Family Suite with Plunge Pool

10.0 out of 10
Exceptional
(1 review)
  • 2500 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

View from room

Excellence Club Junior Suite Garden or Pool View + 20% OFF SPA

9.0 out of 10
Wonderful
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

9.8 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Junior Swim Up Suite + 20% OFF SPA

10.0 out of 10
Exceptional
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

Courtyard view

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool + 20 OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

Balcony view

Excellence Club Imperial Suite with Plunge Pool + 20% OFF SPA

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Beachfront Honeymoon Suite with Private Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • 950 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

Balcony view

Excellence Club Beachfront Honeymoon Suite with Plunge Pool Garden View + 20% OFF SPA

10.0 out of 10
Exceptional
(3 reviews)
  • 950 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

Down comforters, free minibar, in-room safe, free cribs/infant beds

Excellence Club Two Story Rooftop Terrace Suite W/ Plunge Pool Ocean View + 20% OFF SPA

9.0 out of 10
Wonderful
(2 reviews)
  • 1601 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE GARDEN OR POOL VIEW

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FAMILY SUITE

View from room

FREE UPGRADE TO FAMILY SUITE

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

Courtyard view

FREE UPGRADE TO FINEST CLUB TWO-STORY ROOFTOP TERRACE SUITE W/ PLUNGE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB FAMILY SUITE

View from room

FREE UPGRADE TO FINEST CLUB FAMILY SUITE

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

Courtyard view

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

Down comforters, free minibar, in-room safe, free cribs/infant beds

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL OCEAN VIEW

  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Resort view

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE GARDEN OR POOL VIEW

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

Courtyard view

Finest Club Two-Story Rooftop Terrace Suite w/ Plunge Pool

  • Sleeps 3
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO FINEST CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO FINEST CLUB JUNIOR SUITE WITH PRIVATE POOL

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Finest Punta Cana by The Excellence Collection - All Inclusive

5-star property in Uvero Alto
Catch some rays on Finest Punta Cana by The Excellence Collection - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Finest Punta Cana by The Excellence Collection - All Inclusive offers 455 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters. A pillow menu is available. 65-inch Smart televisions come with digital channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Finest Punta Cana by The Excellence Collection - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Finest Punta Cana by The Excellence Collection - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 11 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 17 bars/lounges and a swim-up bar. Wireless Internet access is complimentary. This all-inclusive property also offers a children's pool, a hot tub, and a fitness center. Complimentary valet parking is available on site.

Finest Punta Cana by The Excellence Collection - All Inclusive has designated areas for smoking.

The Market Kitchen - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lizo - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Brass Steakhouse - This steakhouse serves dinner only. Open daily.
Melting Point - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Duke's Lobster & Seafood - This restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site
  • Limited onsite valet parking

Food and drink

  • 11 restaurants
  • 17 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brass Steakhouse
  • Duke's Lobster & Seafood
  • Lizo
  • Melting Point
  • The Market Kitchen

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Pilates classes

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (59 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (45 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 238 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Finest Punta Cana
Finest Punta Cana by The Excellence Collection All inclusive

Finest Punta Cana by The Excellence Collection - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1452 out of 2016 reviews
Rating 8 - Good. 298 out of 2016 reviews
Rating 6 - Okay. 132 out of 2016 reviews
Rating 4 - Poor. 62 out of 2016 reviews
Rating 2 - Terrible. 72 out of 2016 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Deltona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Beautiful grounds, delicious food, and outstanding service all around. Thank you to Rosaura, Ronicet, Alexa & Ramon at the pool bar, Rauilin at the main pool, Aurelio at the lobby bar, the kids club team (especially Tania), and our wonderful waitress Yeralin. Everyone went above and beyond — they even surprised me with a birthday cake! Truly a 10/10 experience. Can’t wait to come back and highly recommend!
Stayed 4 nights in Sep 2025

10/10 Excellent

Quanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and top staff members
Stayed 3 nights in Sep 2025

10/10 Excellent

Dana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort gives you all the benefits of an all inclusive while being the perfect size. The staff is amazing and treats you like family the second you enter! This is one of my favorite getaways in Punta Cana!
Stayed 7 nights in Sep 2025

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and very well maintained. We went during low season which was perfect for us because it was quiet. The only downside was that they were doing maintenance of the kids water parks. The food options were great and the staff were incredible. We would definitely return!
Stayed 5 nights in Sep 2025

2/10 Terrible

Esther

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have asked for a refund for my unused nights because I was so u happy with my stay here and no response at all!!!! The corporate level at this hotel has poor poor customer service, there is no direct line just a DEAD email.
Stayed 8 nights in Sep 2025

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible but more so it overlooked the pool. The staff was amazing. The pool was beautiful and due to the season it was empty the entire trip.
Stayed 7 nights in Sep 2025

6/10 Okay

Shavon

Stayed 4 nights in Sep 2025

8/10 Good

Gladys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. They were incredibly friendly and attentive. It was very clean and we would see staff throughout the day clean various parts of the hotel. From the hallway walls, windows multiple times, the pool, etc. it was in the high 80’s and 90’s when we went and our room ac was amazing. There were times it was way too cold that we would shut off our AC for a few hours to warm up.
Stayed 5 nights in Sep 2025

10/10 Excellent

Kaleah

Stayed 5 nights in Sep 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, staff were amazing. The ocean views and as-well the pools were excellent!
Stayed 4 nights in Sep 2025

10/10 Excellent

Greisy Marisel

Stayed 3 nights in Aug 2025

8/10 Good

Marc, Balmoral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Laritza

Stayed 4 nights in Sep 2025

10/10 Excellent

Lisa

Stayed 4 nights in Sep 2025

10/10 Excellent

Aleksey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Kids club just amazing nd so muxh for kids.
Stayed 7 nights in Sep 2025

8/10 Good

Kendall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way the staff cleaned around the resort. They cleaned all day. The room could have been cleaned better while we were there. It was brought up but never addressed. That was the only issue
Stayed 3 nights in Sep 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean room nice staff great resort
Stayed 5 nights in Sep 2025

2/10 Terrible

Arian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has potential to be fantastic, but unfortunately they have the rudest staff, dirty pools, and horrible food. But still the attitude I received from the staff is the reason we left 2days early and cut our trip short. Please spend your money else where. I went to reception to raise my concerns and instead the response i got is “you can check out anytime” so thats what we did. And upon check out the guy handed me a form, without me saying anything, and it was titled “reasons for early departure” so clearly a common occurrence. I have travelled to over 50 countries, i have stayed in the high end resorts and the most budget hotels, yet the demeanor of the staff here made this the worst experience. I have yet to get a refund for the days I didn't stay there, or any communication from the hotel. Upon arrival to the hotel I was told because I am Expedia premium VIP i get a whole list of benefits, and the staff would check on me daily, that never happened. One night the shower over-flooded and water went through the entire room, even into the closet where our clothes and suitcases were. It took them 2 hours to send someone to clean, and each person that came in to address the issue, would give us attitude and angry looks.
Stayed 8 nights in Aug 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Ten out of ten resort
Stayed 6 nights in Sep 2025

10/10 Excellent

Melvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t wait to go back
Stayed 6 nights in Sep 2025

6/10 Okay

Younes

Liked: Amenities
Stayed 4 nights in Sep 2025

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean with beautiful views. Staff were very fun and welcoming. Wilson, Marcelo, Jordano, and Javier were really great.
Stayed 4 nights in Sep 2025

10/10 Excellent

Audra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fabulous! We’ll be back!
Stayed 3 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all great
Stayed 7 nights in Sep 2025

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025