2/10 Terrible
Cynthia
Traveled with family
Apr 3, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst resort we’ve ever stayed in. Everything was terrible. The food was mediocre—bland, repetitive, and always cold. They have no chafers or warmers to keep the buffet hot.
Housekeeping was inconsistent. They never replaced towels consistently. The room wasn’t cleaned properly. The couch in our room was filthy, and when this was reported, nothing was done. The seats around the property were dirty. The staff all looked like they didn’t want to be there. It always seemed like you were bothering them when you asked for something. No attention to detail.
This is definitely NOT a five-star resort. The whole experience made us not enjoy our time in the DR, and we couldn’t wait to leave and go back home. When we go on vacations, we are always sad on departure day—especially our 10-year-old daughter—but in this case, we were so happy to go back home. We couldn’t wait to get out of here.
This resort is a 2-star, and I do not recommend it at all. Don’t be fooled by the positive reviews like we were. Pay attention to the negative reviews—they are actually true.
Cynthia
Stayed 5 nights in Mar 2025