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Excellence El Carmen - Adults Only All Inclusive

5.0 star property

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Exterior
View from room
View from room
46-inch LED TV with cable channels, TV
Front of property - evening/night

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View in a map
Playas Uvero Alto, Punta Cana, 23000
  • Sirenis Aquagames Water Park
    ‪5 min walk‬
  • Macao Beach
    ‪20 min drive‬
  • Cana Bay Golf Club
    ‪28 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪48 min drive‬

Room options

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(5 reviews)
  • 1800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

1 bedroom, premium bedding, down comforters, free minibar

Excellence Club Junior Suite Pool View + 20% OFF SPA

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

9.0 out of 10
Wonderful
(10 reviews)
  • 1000 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(1 review)
  • 2500 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

8.4 out of 10
Very good
(6 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

8.8 out of 10
Excellent
(5 reviews)
  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

8.8 out of 10
Excellent
(25 reviews)
  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.2 out of 10
Wonderful
(26 reviews)
  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

9.2 out of 10
Wonderful
(11 reviews)
  • 800 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

8.6 out of 10
Excellent
(43 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

8.0 out of 10
Very good
(4 reviews)
  • 1600 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

8.8 out of 10
Excellent
(3 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite Pool View

8.8 out of 10
Excellent
(60 reviews)
  • 800 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

9.4 out of 10
Exceptional
(15 reviews)
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

1 bedroom, premium bedding, down comforters, free minibar

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

  • Sleeps 2
  • 1 King Bed

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About this property

Excellence El Carmen - Adults Only All Inclusive

5-star property in Uvero Alto
Catch some rays at the beach or spend the day relaxing at Excellence El Carmen - Adults Only All Inclusive's full-service spa. Then enjoy a meal at one of the property's 12 restaurants.
Excellence El Carmen - Adults Only All Inclusive offers 492 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miile has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Excellence El Carmen - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Excellence El Carmen - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 poolside bars and 15 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This Beaux Arts property also offers outdoor tennis courts, a hot tub, and a steam room. Onsite self parking and valet parking are complimentary.

Excellence El Carmen - Adults Only All Inclusive has designated areas for smoking.

The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Basmati - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Open daily.
Chez Isabelle - This fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
The Grill - This steakhouse serves lunch and dinner. Open daily.
Agave - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • The Grill
  • The Kitchen Table

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Children 17 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
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Excellence El Carmen - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1737 out of 2396 reviews
Rating 8 - Good. 373 out of 2396 reviews
Rating 6 - Okay. 158 out of 2396 reviews
Rating 4 - Poor. 51 out of 2396 reviews
Rating 2 - Terrible. 77 out of 2396 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kellie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!! Food was really good as well. If at the pool must see “Rocio” she made our vacation amazing. She is fun, fast and always near by when we need us.
Stayed 7 nights in May 2025

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Jun 2025

6/10 Okay

ASHISH

Liked: Cleanliness, amenities, property conditions & facilities
I would have given 5 star but this resort host a Fake Bout Tour operator named Peter who sits downstairs sells Catamaran Boat Snorkel trip. The boat was a fake - not Catamaran, horrible onboard food and attitude of boat staff, another family of 5 people and myself upon complaint next day he said he will refund our money, he also gave us receipt of refund & said 5 days to refund, But after 1 week no refund, Upon enquiry back from Canada he said he will not refund. Total Fraud "Peter" and therefore will never go back to this Resort again
Stayed 5 nights in Jun 2025

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept, relaxing property. Food was excellent
Stayed 4 nights in Jun 2025

10/10 Excellent

Liset Sampedro

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Gewargis

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Kijana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property. I wish our pool was cleaned more frequently and that there were more traditional foods from the island were available.
Stayed 3 nights in Jun 2025

6/10 Okay

Connie

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Food needs a lot of improvement. The property also was not clean. I had a swim out pool and nobody came to pick up the empty drink cups for 2 days. The entire resort needs renovation, you can tell that the property is old. The staff members were awesome especially Maritza who worked in the pool area. Thank you for being so attentive and making my trip fun.
Stayed 3 nights in Jun 2025

6/10 Okay

Desiree

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff were nice and attentive. The food however was not good. The only place that I could get something that was tasty & satisfying was the smoothie bar & the gelato place. Literally every restaurant that we dined at had food that was either not flavorful or over flavored with salt.
Stayed 3 nights in Apr 2025

4/10 Poor

Julie A

Traveled with partner
Liked: Cleanliness, property conditions & facilities
This resort had some good qualities, but I think suffered from an identity crisis. It was marketed as a quiet place for adults, you had a dress code for meals, no loud music was allowed (per their website), which set some expectations. However, the entertainment each night started about 7, pm, playing heavy base music so loud you could hear it across the grounds to the ocean side. Our room was over the disco which went until 1am, and could be felt and heard in our room due to the heavy base. Felt more like a party crowd hotel rather than upscale resort. There are a reported "22" pools on the grounds, however the plunge pool with our room was merely a hot tub that wasn't hot. The count of pools is a marketing gimmick. Only 1 pool is accessible to guests unless you want to pay extra to visit the "members" pool, which was tiny. The employees were mostly not very friendly nor helpful, only about 25% were pleasant to deal with. The night manager would not help us move to a quieter room and barely even talked with us; we had to escalate the issue. The positives are the food. Every meal was very good to great! We went shoulder season, but the beach also had plenty of space for everyone. The waters themselves were not as turquoise blue as I expected. We won't go back. There were also so many peddlers on the beach, we were literally approached every 15 mins. But we made the most of our stay. I don't recommend .
Stayed 4 nights in May 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing time! Staff was super friendly. The room was beautiful. The food was excellent! We plan to return as soon as we can!
Stayed 4 nights in May 2025

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Excellence El Carmen, we stayed in building 9 and loved our rooms and view!
Stayed 4 nights in Jun 2025

10/10 Excellent

Rohini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Janina Nichole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful property highly recommend
Stayed 4 nights in Jun 2025

10/10 Excellent

Shavonne Latoya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really loved it here. Top Tier for couples.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Only complaint from us was the bed was a bit uncomfortable. Other then that not one complaint
Stayed 4 nights in Jun 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The only issue for us was the bed seemed too soft and was somewhat uncomfortable. We both woke up several times uncomfortable.
Stayed 4 nights in Jun 2025

8/10 Good

haleh Ghafour, ROSLYN heights

Stayed 6 nights in Apr 2025

10/10 Excellent

Carlton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time! The El Carman by Excellence was a wonderful resort. Absolutely loved our room with the private pool. Dining options were spot on. Only drawback were the vendors on the beach trying to sell stuff.
Stayed 6 nights in Jun 2025

4/10 Poor

Emma

Disliked: Cleanliness
The food was overall disappointing — it felt like a treasure hunt just to find something that was actually tasty. Ironically, the coffee ended up being the best part of every meal. On top of that, there were bugs in the room, and I had a rough time even after returning home. Definitely not the relaxing experience I was hoping for. Wouldn’t recommend.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Great service and food
Stayed 5 nights in Jun 2025

6/10 Okay

Fabiola

Traveled with partner
Liked: Amenities, property conditions & facilities
Empleados muy amables. Julio nos atendió en lobster house, the grill y en teppanyaki y su trato fué excelente. La comida muy buena. Los previos del hotel limpios. Lugar tranquilo, donde pudimos descansar. No obstante, cuando llegamos la habitación tenía los sanitarios sucios, el jacuzzi con hongo (nunca se utilizó por esto) y el baño por las noches se mojaba todo el piso ya que el aire botaba agua. Esto lo notifiqué en front desk y solo me enviaron DOS toallas limpias para la habitación (ya que le mencioné que tuve que utilizarlas todas para ponerlas en el piso cuando el aire botaba agua)
Stayed 4 nights in May 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful! I strongly recommend the 2 story room with the plunge pool. The food was amazing and they kept the drinks coming. The only negative I have is the soliciting on the beach. I wanted to truly relax but was interrupted several times by people who wanted to sell massages, pictures, cigars, bracelets, etc. However, overall this is a 5 star resort.
Stayed 4 nights in Jun 2025

2/10 Terrible

Kenyada

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We lost power in our room 6016 . This was a horrible experience. We didn’t receive any apology or compensation. This is unacceptable for no one to apologize for this horrible situation. We paid a lot of money to come there . It was my birthday and this happens. There is a lack of fun events going on during the day like other places . Everything closes so early sports bar , club , the shows . They need and experience coordinator for fun events . The power going out made this an horrible experience. No one said sorry no compensation nothing .
Stayed 4 nights in Jun 2025

10/10 Excellent

Jeffrey, Wallis

Stayed 10 nights in Apr 2025