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Grand Palladium Vallarta Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Vallarta Resort & Spa - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Creator video
Exterior
Restaurant
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All inclusive
$248
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Beach
    ‪8 min drive‬
  • Place, Careyeros Beach
    ‪8 min drive‬
  • Place, Punta de Mita Sea Pool
    ‪9 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪56 min drive‬

Room options

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 1

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 333 sq ft
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 3

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 4

View all photos for Room Deluxe with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Garden View

  • 333 sq ft
  • Sleeps 3

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • 333 sq ft
  • Sea view
  • Sleeps 1

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • 333 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • 333 sq ft
  • Sea view
  • Sleeps 3

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • 333 sq ft
  • Sea view
  • Sleeps 4

View all photos for Room Deluxe with Sea View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Sea View

  • 333 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 1

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 2

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Suite Junior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Junior with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Junior Suite Garden View

Junior Suite Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Junior Suite Garden View

8.8 out of 10
Excellent
(6 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Junior Suite Garden View

Family Selection Junior Suite Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

7.0 out of 10
Good
(13 reviews)
  • 333 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Oceanfront (View)

Deluxe Room, Oceanfront (View) | Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Room, Oceanfront (View)

7.6 out of 10
Good
(17 reviews)
  • 334 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Panoramic Ocean View

Deluxe Panoramic Ocean View | Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Panoramic Ocean View

8.0 out of 10
Very good
(25 reviews)
  • 334 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Deluxe with Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 1

View all photos for Room Deluxe with Ocean View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 2

Room Deluxe with Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 3

Room Deluxe with Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 4

Room Deluxe with Ocean View

  • 333 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Room Deluxe with Panoramic View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 1

View all photos for Room Deluxe with Panoramic View

Down comforters, memory foam beds, free minibar, in-room safe

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 2

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 3

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 4

Room Deluxe with Panoramic View

  • 333 sq ft
  • Sleeps 3

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 1

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 2

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 3

View all photos for Suite Superior with Garden View

Down comforters, memory foam beds, free minibar, in-room safe

Suite Superior with Garden View

  • 409 sq ft
  • Sleeps 4

View all photos for Deluxe Garden View

Deluxe Garden View | Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Garden View

8.2 out of 10
Very good
(52 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Ocean View

Deluxe Ocean View | Down comforters, memory foam beds, free minibar, in-room safe

Deluxe Ocean View

7.4 out of 10
Good
(34 reviews)
  • 333 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Grand Palladium Vallarta Resort & Spa - All Inclusive

5-star Punta de Mita property walkable to Bay of Banderas
Catch some rays at the beach or spend the day relaxing at Grand Palladium Vallarta Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature down comforters. 42-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. The spa is open daily.
Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Grand Palladium Vallarta Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 5 bars/lounges. Wireless Internet access is complimentary. This Colonial property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite uncovered self parking is complimentary.

Grand Palladium Vallarta Resort & Spa - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Grand Palladium Vallarta Resort & Spa - All Inclusive has 5 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Service fee: USD 19

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the swimming pool or hot tub

Property is also known as

Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
Grand Palladium Vallarta Resort Spa All Inclusive

Reviews

Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

8.0

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 446 out of 1006 reviews
Rating 8 - Good. 267 out of 1006 reviews
Rating 6 - Okay. 142 out of 1006 reviews
Rating 4 - Poor. 77 out of 1006 reviews
Rating 2 - Terrible. 74 out of 1006 reviews

Reviews

4/10 Poor

Fabiola, Cerritos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I liked the beautiful pool by the beach. I was disappointed about the ocean view from my balcony, the only thing I could see was the wall. The room had a weird smell. I made a reservation for three nights but I decided to go to another resort after the first night. I wanted to go to the buffet for breakfast but there was a very long line. I have been to several resorts and this is the first time I had to get in line to have breakfast. I couldn’t sleep the night that I spent there because there were service carts going back and forth in the hallway, very noisy. The Expedia concierge did a great job trying to find me a better room although the resort was not what I was expecting.
Pool by the beach
Stayed 3 nights in Jul 2025

6/10 Okay

Alejandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I like all the dinning options and very safe to minors
Stayed 4 nights in Aug 2025

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous. Reservations were hard to get for some of the restaurants. Food was good.
Stayed 6 nights in Jun 2025

2/10 Terrible

Carmen, Bell

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this Punta Mita resort through Expedia expecting a 5-star experience, but what we got was anything but. Our 9-year-old was supposed to sleep on the sofa bed, which turned out to be broken and infested with bugs. When we called the front desk, we were told someone would come to “verify” — but after 40 minutes, no one arrived. Instead, they tried to dismiss it as “seasonal” and even asked if we had brought food into the room. Meanwhile, bugs were flying around and my child had nowhere safe to sleep. At nearly midnight, after multiple calls and being shuffled around, we were told the resort would not issue a refund “because you booked through Expedia.” A manager never came, and staff showed zero urgency or hospitality. We were even pressured to sign a form stating our early departure wasn’t the resort’s fault — which we refused. Exhausted and upset, we checked out the same day we arrived and paid out of pocket for another hotel. We did not stay a single night. Expedia has yet to step up, telling us repeatedly to wait for the resort’s approval. Expedia should take responsibility to resolve this matter instead of leaving it solely to the property. After booking 50+ trips with Expedia, I am shocked at the lack of support. I paid for a safe, habitable resort stay, and none was provided. This was a clear health and safety issue. We lost money, time, and trust. Avoid this resort, and reconsider using Expedia if you expect them to protect you when things go wrong.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomiendado

Estuvimos varios días y amis hijos y ami nos gustó mucho todo del hotel la comida súper deliciosa, los cuartos limpios y la gente de todos los restaurantes eran muy amables con nosotros
Stayed 4 nights in Aug 2025

2/10 Terrible

Parviz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides a great view of their beach, the resort needs an overall corrections! Some of their restaurants roofs were leaking when rain was coming! The pedestrian passages thru the buildings and outsides were dirty and their ambience filled with bad smell! The given bedrooms were not cleaned thoroughly. We didn’t feel comfortable living in them. The variety of food selections were very limited and the taste and quality of foods were very poor. And because of its distance from city and lack of souvenirs stores, we had a hard time going anywhere to roam around. And finally, travelling to the purchased attractions and back were separate from their cost of expensive attractions! we’re not going back!
Stayed 6 nights in Aug 2025

4/10 Poor

Gabriela

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend this hotel It is expensive and it's not a 5 star hotel. They need to learn what is a good service and a good experience for their clients. Don't have enough people to provide a quality service. You have to wait more than an hour to get a table at any of the restaurants. We overpaid to get a premium or VIP service and we did not receive any additional benefit on that upgrade. Very disappointing experience.
Stayed 4 nights in Aug 2025

8/10 Good

Manuel, Chula Vista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I enjoyed the property, especially the forest, the beach area, the views, and the feeling of being surrounded by nature. That was my favorite part of the stay. The food options were fine, though not outstanding. One thing I did not like was that the restaurants had no air conditioning, so every meal was uncomfortably hot and I was sweating heavily. This made dining there inconvenient.
Stayed 6 nights in Aug 2025

2/10 Terrible

Antonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is definitely not a 5 star resort, it’s more like a 1 star. Rooms are extremely dirty and outdated, upon our visit our rooms ac went out and staff didn’t seem to care about doing anything about it, power kept going off, flooding in rooms, dirty bathrooms(kind of disgusted by the conditions of this resort) and food, food was inedible- buffet had more flies on all food than you can imagine and room service was definitely the worst I’ve ever had. Always took 2-3 hours to deliver food and the quality of the food was terrible.
Stayed 5 nights in Aug 2025

10/10 Excellent

Samantha Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 4 nights in Jul 2025

10/10 Excellent

Manny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything, the service, dinning, pool, bar, beach, so everything was awesome
Stayed 3 nights in Jul 2025

8/10 Good

Mayra

Traveled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Mi experiencia: El personal de este resort fue muy amable y servicial Durante toda nuestra estancia. Las habitaciones estaban impecables y eran muy comodas. Tambien dusfrutamos del delicioso y muy variado buffet en la mañana, mediodia y noche y nos encanto la conveniente ubicacion asi como la privacidad de la playa. En resumen, recomiendo encarecidamente este resort para tu proxima aventura de viaje
Stayed 5 nights in Jul 2025

8/10 Good

Janice Lynn

Traveled with family and small children, Traveled with family
The checkin was very fast and efficient
Stayed 7 nights in Jul 2025

8/10 Good

Ivon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach access how we not handicap friendly.
Stayed 5 nights in Jul 2025

8/10 Good

travis

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at several Grand Palladium properties. This was by far the smallest and oldest hotel. There were less dining options than the other resorts and overall the resort was just a bit more run down with a lot of common areas lacking air conditioning. With that being said, service was excellent, the food was the best of any of the other Palladium resorts I have been to and the views and beach were outstanding.
Stayed 6 nights in Jul 2025

8/10 Good

Daniela

Stayed 2 nights in Jul 2025

4/10 Poor

Cruz

Traveled with family
Liked: Cleanliness
The food wasnt all thatt good.. The front desk personnel not very friendly
Stayed 5 nights in Jul 2025

2/10 Terrible

Aime

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Overprice Did not respect reservation Keep changing story and hotel policy Not stardard prices, its changes daily. No accomodations for elderly Food not the best for breakfast and lunch Long wait for seats Long wait for wheelchairs Staff rude at the reception and restaurants No towels at the pool Restaurants reservations too late even if schedule two days before Day pass three different price provided Cards for towels staff did not know how they work The only good/nice thing was the whelchair drivers
Stayed 4 nights in Jul 2025

4/10 Poor

Donald David

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No AC, resort smelled, rooms were old and had issues, refrigerator not working, towels were dingy, shower leaked and toielet smelled really bad
Stayed 4 nights in Jul 2025

8/10 Good

Kai

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities
We would like to thank Expedia concierge Terence Leslie for his excellent service during our stay. He kept in touch with us on the very first day and until the day we checked out. Each day he would checked in (via WhatsApp) to enquire and address any concerns. The only issue we had during our stay was our room temperature stayed at a fixed temperature, nice and comfortable during the day but very cold overnight. The second night we had extra blankets and even that was still too cold. The third night we turned the AC off when it got too cold, turned back on after the room had warmed up. Finally, they got it fixed on the 6th day after they replaced the “thermostat “.
Stayed 7 nights in Jul 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Resort is extremely old and run down, smells like sewage in the rooms, beds are uncomfortable and small. A/C is either non-existing in restaurants or broken. They have loud music playing until very late hours which could be heard inside our room. Food is not bad but not much selection. The worst experience for us is the departure, we booked a shuttle for 12pm and then by 12:30pm (after being told it’s coming) they told us there’s no shuttle or taxi coming for us. Place was a gong show and very disorganized, almost made us miss our flight back. We have stayed in many resorts for the same or less pricing that are much better.
Stayed 7 nights in Jul 2025

8/10 Good

Laurie Anne

Stayed 7 nights in Jul 2025

4/10 Poor

jesus

Liked: Amenities
1. The buffet was full of flies on the food. 2. Reservations are required at fine dining, during my five-day stay, I was only able to reserve once. It was booked everyday. 3. There were cockroaches in our room. 4. Our door fobs bracelet disprogram. With a cring baby we had to go to the lobby to get it reprogrammed.
Stayed 4 nights in Jul 2025

10/10 Excellent

Magid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort style , nature , beach and salt pool ( great idea ) Staff are very friendly and cooperative ( we love Mexicans )
Stayed 7 nights in Jun 2025