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Puerto Quetzal Vacation Packages

Excelente

Hospitality is top tier. Everyone is welcom

Overall, the property is very beautiful and has a lot of potential. However, it is a bit smaller than it appears in the photos. There are several areas that could be improved, particularly communication, as it was very difficult to get in touch with someone when we needed assistance. The cleanliness and maintenance of the different areas of the villa were also average and could be improved. The pool is heated, but it was excessively hot during our stay. In addition, the chemicals in the pool stained all of our white swimsuits yellow, which was very disappointing. The parking areas are also quite far from the villa and unfortunately do not provide any shade. Overall, the property is beautiful, but there are several aspects that could be improved to make the guest experience more comfortable and enjoyable.

Staff was EXTREMELY kind and welcoming. I assumed boat transportation would be as easy as other parts of the lake which led me to not have transportation when it was time for me to arrive at the hotel. The hotel was incredibly helpful and helped me get on a public boat which saved me from paying $100 for a public boat. The hotel is VERY secluded and it felt like I was the only person there. I definitely should have picked something closer to other towns because I felt like I wasted a day of my trip however that was 100% my fault. Would stay here again but with plans to have more of a relaxing vacation instead of traveling. Definitely don’t book if you are looking to travel around the lake and maximize your time however if you are looking for a slow relaxing day or few days this is a great option especially if you’re willing to book one of the more expensive rooms.

It is nice clean and landscape and area is very pretty Pools were a bit warm would have preferred colder because of the hot weather. They have water to drink on every floor which was great. They have ice but you have to request it. Rooms were clean; overall a great place to stay

Excellent staff and beautiful hotel. I would love to stay here again

A beautiful property with incredibly helpful and polite staff. The staff was quick and responsive in communication. The foliage and courtyard were gorgeous and so well maintained. Had a gorgeous rooftop with a 360 view that you could relax on, watch the sunset, view Antigua from above and even see Fuego erupt. The laundry service was great. I needed clothes washed and you simply give them to the front desk and they give them back to you later washed. The room was quaint. A small, cottage feel. Although it was slightly lacking in amenities. The hair dryer provided didn't work. Although I'm sure if I told the staff they would have come quickly with a replacement, they were very responsive. The rooms had gorgeous giant windows, but lacked screens. The weather was so nice, but we couldn't even open the windows because mosquitos would come in the room and bite us. So it was quite hot in the room without airflow. There was no ceiling fan, but they did provide tower fans for us to use, which did help a bit, but it would have been better with fresh air. Another thing was the room had no mini fridge. So we couldn't have any cold beverages and if you plan to stay here, don't bring back any left overs because theres no where to preserve them. ):

really great!