Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Colonial hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services.
Voco Royalty Puebla Downtown, an IHG Hotel is a smoke-free property.
Voco Royalty Puebla Downtown, an IHG Hotel offers 42 air-conditioned accommodations with safes and blackout drapes/curtains. Plasma televisions come with cable channels. Bathrooms include showers. This Puebla hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Royalty - Onsite family restaurant. Guests can enjoy drinks at the bar.
Hook - Onsite family restaurant. Guests can enjoy drinks at the bar. Open daily.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Property follows sanitization practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Service animals not allowed
Parking height restrictions apply
Individually-wrapped food options are not available
Gap period enforced between guest stays - 48 hours
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Parking height restrictions apply.