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Gran Hotel de Puebla by HNF

4.0 star property

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Photo gallery for Gran Hotel de Puebla by HNF

Rooftop terrace
View from property
Standard Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk
Reception
Pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Gym
  • Parking included
  • Housekeeping
$82
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • Place, Parque del Paseo de Los Gigantes
    ‪2 min walk‬
  • Place, FINSA
    ‪17 min walk‬
  • Place, Galerías Serdán
    ‪8 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪35 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed with Sofa bed

Junior Single Room, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Junior Single Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel de Puebla by HNF

4-star Puebla hotel close to FINSA
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. Change of towels is available on request.
Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 6458 square feet (600 square meters) include a conference center. This luxury hotel also offers a 24-hour fitness center, a terrace, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Gran Hotel de Puebla by HNF is a smoke-free property.

Tierra Azteca - This buffet restaurant serves breakfast only.
La Prieta - This fine-dining restaurant specializes in local cuisine and serves lunch and dinner. Open daily.
Lobby Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • La Prieta
  • Lobby Bar
  • Tierra Azteca

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Grab bar near toilet (23 inches high)
  • Raised toilet seat (20 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IHN120620UZ3

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Puebla Hotel

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 361 out of 464 reviews
Rating 8 - Good. 70 out of 464 reviews
Rating 6 - Okay. 15 out of 464 reviews
Rating 4 - Poor. 7 out of 464 reviews
Rating 2 - Terrible. 11 out of 464 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Socorro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desayuno, los huevos estrellados estaban requetefritos parecian tostada, el omelete y todo lo hecho con huevo demaciado fritos casi quemados, hora feliz sin logica ya que solo ciertas bebidas aplican, margaritas nada que ver, muy saladas, en general las benidas no estaban bien hechas, ocupan un bartender
Stayed 2 nights in Aug 2025

10/10 Excellent

RAFAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jul 2025

10/10 Excellent

Artemisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, hotel was very accessible.
Stayed 1 night in May 2025

4/10 Poor

Filiberto

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Ice machine didn’t work, internet was too slow and overpriced breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Hanjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in May 2025

10/10 Excellent

ana C gaxiola

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and clean and comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Pramod

Business traveler
Disliked: Staff & service
don’t understand little bit of english .No black tea available in restaurants
Stayed 1 night in Jan 2025

10/10 Excellent

Moises

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Moises

Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Sep 2024

10/10 Excellent

Adje

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Stayed 2 nights in Feb 2024

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023

10/10 Excellent

Sourav

Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry C., Bedford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023

10/10 Excellent

Emilio, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y el personal muy amable
Stayed 5 nights in May 2023

2/10 Terrible

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities, room comfort

Great hotel, bad service.

We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement. The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do. Area around hotel horribly smells like sewer on the balconies, patios, outside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in puebla

I been here before and know what to expect. They once again excelled in everything.
Stayed 1 night in Feb 2023

10/10 Excellent

luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must in puebla

Best place to stay in puebla great service. Clean updated hotel. Good food
Stayed 1 night in Feb 2023

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con todas las comodidades y servicios. Me encantó