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Hotel Elena

3.0 star property

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Photo gallery for Hotel Elena

Stunning mural of a volcano and church adorns the wall above a staircase.
Classic design features a large bed with a white canopy, a wooden wardrobe, and a flat-screen TV.
Reception area with a large mirror, reception desk, and chandelier.
Enjoy a meal at this dining table, set with a variety of dishes and a staircase in the background.
Relax in this elegant space with a beautiful display case showcasing a collection of ceramics and a comfortable armchair.

Popular amenities

  • Breakfast available
  • Parking included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪7 min walk‬
  • Puebla Cathedral
    ‪8 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪31 min drive‬

Room options

View all photos for Quadruple Room, 2 Queen Beds, Private Bathroom

Quadruple Room, 2 Queen Beds, Private Bathroom | 1 bedroom, premium bedding, in-room safe, desk

Quadruple Room, 2 Queen Beds, Private Bathroom

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, in-room safe, desk

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 236 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Large Twin Bed

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About this property

Hotel Elena

3-star hotel in Puebla Historic Center
This smoke-free hotel features a restaurant, a snack bar/deli, and a rooftop terrace. Free WiFi in public areas and free valet parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a refrigerator in a common area are onsite.
Hotel Elena offers 17 accommodations with safes and complimentary bottled water. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This Puebla hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Concierge services and a complimentary grocery shopping service can be provided. Onsite self parking and valet parking are complimentary.

Hotel Elena is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Hotel Elena has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 60 for adults and MXN 60 for children
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 60 for adults and MXN 60 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

HOTEL ELENA Puebla
ELENA Puebla
HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Hotel Elena Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 64 out of 148 reviews
Rating 8 - Good. 47 out of 148 reviews
Rating 6 - Okay. 21 out of 148 reviews
Rating 4 - Poor. 4 out of 148 reviews
Rating 2 - Terrible. 12 out of 148 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Mar 2025

2/10 Terrible

Fernando

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room which was reserved as City view Has no windows at all! Receptionist said it is Expedia system fault. Director of this hotel is absent all day, they don’t want to return money paid on the reservation desk on arrival. Expedia tried to make another charge For us to be able to change the hotel. Hotel description is a fraud. They know they don’t offer city view , they charge and don’t want to refund money paid for touristic product which does not correspond to the description.

6/10 Okay

Joyce

Liked: Staff & service, property conditions & facilities

Bonito pero no fue tan cómodo

Pros: La zona es céntrica, el personal amable, el hotel bonito, incluyendo la habitación. Las vistas de la terraza son impresionantes. La habitación cuenta con aire acondicionado. Cons: Las almohadas y toallas son viejas. El desagüe de la regadera olía muy fuerte a drenaje. Hay 2 bares frente al hotel que tocan música a volumenes tan altos que aún con tapones se sentían las vibraciones toda la noche. Recomiendo evitar la habitación en terraza con balcón para estar lejos del ruido. Además porque son muchas escaleras para llegar a estás habitaciones en terraza.
Stayed 4 nights in Nov 2023

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No water at night. Bar with loud music at night.in front of building. Last day coffee was cold. Service attendants excellent.
Stayed 5 nights in May 2023

10/10 Excellent

Sandra, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Colonial decor, nice staff, and very helpful.
Stayed 2 nights in Apr 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else

The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
Stayed 1 night in Jan 2022

10/10 Excellent

Esther

Stayed 1 night in Aug 2021

10/10 Excellent

Aleksandar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place, very close to down town city and many other places to eat and shop!
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
Stayed 4 nights in Feb 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
Stayed 2 nights in Dec 2020

10/10 Excellent

Maggie, Puebla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very good clean and the hospitality very friendly and staff very helpful
Stayed 1 night in Sep 2020

6/10 Okay

Edgar Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Maria Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We arrived at this hotel and was very surprised at how nice the hotel is! Ruth was extremely nice and professional, and she took extra care to make sure my elderly mother in law was comfortable. The room was very nice, clean and spacious. The room also included a continental breakfast. The woman serving breakfast was extremely nice and very helpful. In the evening we sat in the lobby and Marco, the evening staff was very kind and offered to help us with anything we needed. The hotel is located in a very central area, 5 to 10 minutes walking to the zocalo, cathedral and many other beautiful places. The hotel is half a block from the “Candy street”. I would definitely recommend this hotel to anyone looking for a place to stay in Puebla.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Claudia Estefania

Liked: Cleanliness, room comfort

Good place, bad parking service

The parking is far, the valet takes up to 30 minutes to deliver your car
Stayed 2 nights in Oct 2019

8/10 Good

mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Ernesto

Stayed 3 nights in Apr 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Cristela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marco Antonio

Stayed 1 night in Mar 2025

6/10 Okay

Quetzalli

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel cumple con las expectativas relacion precio y calidad... Amable la recepciónista por llamada para acordar mi llegada.. Pero al ingresar, al hacer el check in, iba super cargada con maletas y bolsos, habían dos chicas en recepción y me hicieron llenar la hoja de ingreso sin permitirme dejar en el lobby mis cosas, y si, está bien, la hoja de ingreso es importante, pero creo también la empatía y la amabilidad al llegar el huésped es importante.... Nos ofrecieron un desayuno continental, muy rico y amables los del bar...
Stayed 1 night in Mar 2025

6/10 Okay

Heriberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetaron la habitación solicitada, seleccione vista a la ciudad y por segunda ocasión no lo brindaron El lugar es bueno
Stayed 1 night in Mar 2025