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Booked the premium double room with caldera view balcony. Room did not appear like the photos and not what would expect for premium room. There were cobwebs inside the room, the balcony was a side view, also the towels provided for us were wet on the bed. When booked it said we had one free drink on arrival and a bottle of wine, we got neither then when we questioned this we only got the wine. The bathroom was small and did not seem that clean, also small shower with curtain that did not enclose the shower so the floor got wet.

Although I was only in Santorini for two days…this was an amazing stay. I really went to Santorini for one thing - the view from Imerovigli over the ocean. The Cocoon Suites have an amazing view and the rooms are well appointed and the little plunge pools make the stay that much more AMAZING. I spent the whole day just lounging and sitting in my little pool, staring at the horizon. Breakfast was brought to the patio to enjoy looking out at the view…breakfast was amazing and brought at the time you request. Joanna - at the front desk - was not only amazing at coordinating my transfers, but tending to all my asks. She made an amazing reservation for me at a fantastic restaurant and got me on the once a year, volcanic eruption simulation boat cruise. I can’t rave enough about this stay. Well worth the quick trip to Santorini.

You cannot get to this hotel by vehicle which I didn’t know ahead of time. They “contacted us” on WhatsApp which I don’t have. Our driver once realizing you cannot reach by vehicle dropped us off at the bottom of the hill and said it’s up there. The phone number doesn’t reach anybody so after wandering around up the hills and down the hills for over an hour we finally found some nice person that could help us. He directed us to the hotel. it takes 20 minutes when you know where you’re going to get to the hotel up and down steep steps. We finally got the hotel and the room was not ready. We waited for 2 1/2 hours. Once we were told the room was ready, We went to have a look. When we tried to use the hot tub it was dirty with somebody else’s rose petals. There are no roses in the vicinity. There is no toilet paper. The air conditioning didn’t work, the TV was wasn’t working, safe wasn’t working, the coffee maker wasn’t working. Nothing was as it was advertised. The staff was not able to help with anything. We were never able to get anybody on the phone or speak to a manager. I would not recommend this to anyone.

Honeymoon suite was excellent. Views were out of the world, can’t get sunset view any better from this location. Panos was so helpful in getting all our needs met. Highly recommend this hotel.

The hotel and staff were amazing. The views are spectacular and the pool was great to have. Highly recommend this hotel especially the room with the semi-private rooftop terrace. The crowds in Santorini are overwhelming and in this hotel you get that incredible view for yourself!