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Providence Vacation Packages

Will we back, very pleasant stay

Our stay was amazing 5 stars is too low for this place and the people

The hotel’s location was excellent and made it very convenient to get around and explore the island. The food was also enjoyable, with a good variety and quality throughout my stay. However, the staff could have been more welcoming and attentive. While they were professional, the level of warmth and hospitality was lacking, which affected the overall experience. With friendlier customer service, this hotel would be an even better place to stay.

All round good experience

Horrible and tacky

The resort is outdated and in need for major upgrades and maintenance. The walkways to the rooms were poorly lit with portions being without lights and many parts were flooded due to leaks in the roof leading the tiles to be extremely slippery and hazardous. The room was outdated and not cleaned properly as the sheets and towels had hair on them. When the room was cleaned on the first night it appears that the housekeeper left the door open leading to many rain flies being dead on the bed and in the room, we did not discover this until we returned late at night and there is no phone in the room to contact the receptionist. The beds were also very uncomfortable and small for 2 persons. Breakfast tasted good and the staff were pleasant and accommodating. We did not enjoy eating with cats running around us, this was also extremely upsetting as there appeared to be many cats on the compound including outside our room on one occasion. When we arrived on Saturday we noticed the pool closed we enquired when it would reopen and were informed that it would reopen soon. Up to when we checked out on Monday the pool had not reopened. We needed to add another night to our stay however opted to check out and go to another hotel, I could not wait to leave. The only positive experience of our stay was interacting with the staff who were extremely professional, accommodating and welcoming. The resort is beautiful and can be a vibrant hotel on the island once given the necessary TLC.

Not worth it