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Prestonsburg Vacation Packages

Upon arrival, I was told that I no longer had a reservation. It was a holiday weekend and of course finding other accommodations was nearly impossible. I will never use expedia again.

Loved it!

The room was not clean.

This is a very nice hotel upon entering. Staff was excellent upon check in. Issue was with the room. The room was so humid and damp. The bedding was so damp it was impossible to sleep. I woke up the following morning and all clothes I brought were now damp. My wallet felt like it had been dropped in water. The other issue was a fridge that doesn’t really cool items. It took almost an entire day to chill our drinks. Messaged front desk. Answer to all the problems was to send engineering to fix. Fridge never fixed. Don’t try to keep any leftovers or you’ll become sick. They dropped the ac to 68 while we were gone. That made matters worse. Complained again the next morning. This time engineering brought a tiny dehumidifier and turned the temp back down to 68. It was already full after 2-3 hours. That was a joke again. We would have to empty this out every 2-3 hours while sleeping. Our attempt worked better. I had to turn on the heat instead. Bear in mind it was 95-100 degree days. Our last night there we also went to the bar. Ordered the Old Fashioned on special. Bartender (Whitney) could make it do to missing items. She suggested making a different version. We were fine with that but lo and behold the bill was $41 bucks instead of $30. This was not a high end drink but most certainly high end price. The room could be cleaner. Under the desk was all sticky and slimy. Shower has broken tiles and water swelling drywall. Asking for compensation.

My room was perfect and the staff was very friendly...I choose this hotel for the indoor pool and it was so clean I will choose this hotel every time I am in Richmond Kentucky...

Staff was helpful. The first room had been slept in and staff got us another room immediately.

We've been on the road for three weeks staying in many hotels this is the cleanest of all. The staff is friendly and the breakfast was excellent.