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The room was very clean and comfortable, except that there was no body wash in the shower and there were only two bath towels in the room. The staff was fast to respond when I reported the issue and responded with extra towels and body wash. The breakfast was hot and fresh, but wish they had other options for milk other than just 2% as some people cannot have regular milk. The air conditioning was not great, it was either too hot or too cold in the room, and the rest of the building was hot due to the construction on the different floors. The guest laundry room was dirty, and only washer worked and was falling apart and was filthy. There were wires hanging out of the ceiling on the 3rd floor due to new wiring being put in and that is where the laundry was. The only working ice machine was on the 5th floor, but there was no signage or notice to let you know this until you went to each floor looking for ice. The pool was out of service, the dining room was hot and loud during breakfast due to construction. The elevator was extremely hot and smelled. I paid over $500 for my stay and had to listen to neighbors in the room next door being very loud until after 1AM which kept me from sleeping on more than one night even after I reported it to the desk. If I had not needed to be so close to VCU hospital, I would have gone to a Motel 6 for a better stay. Not a good impression for a family member of a Wyndham owner.

This is our second stay at the property and it never disappoints! The staff are friendly, the location is great.

Place was beautiful and historic. Nice grounds, walkable to winery and restaurant. Nice breakfast. Had to rely on front desk for ice. No fridge in room. Microwave was downstairs. Rooms were not well insulated for sound. Could hear loud occupants in adjacent room late at night.

Overall this was our 4th stay at the Colonies in which our unit was immaculate and very clean. The customer service reps at the front desk were very hospitable and friendly, especially Destiny. The only recommendation we would make is to have a snack bar near the pool area.

Great location

The hotel is outdated, run down and smelt of smoke. The staff was kind and changed our room due to the heavy smoke smell but the second room wasn’t better. We had no choice but to stay the night but checked out the next day and stayed at a different hotel.