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Potwin Vacation Packages

There were men’s dirty underwear in the area where you hang up clothes in our room. There was mold in around the bathtub.

Our room had bed bugs, and the pool was closed.

Everything was great including the staff ! It was a really good breakfast ! The parking was confusing but the staff was great at explaining it ! We will definitely come back !

Rooms are very spacious, comfortable and clean!

Hotel was clean and staff was good.

Apparently they don't train staff thoroughly. I paid online through travel agent and the lady that checked me in was telling me I owe money before check in....mainly because she didn't know how to work their computer system. After calling manager who was off site they talked her through how to check me in since I went through a travel agent. Then my request for non-smoking room was on the "smokers floor" but since they placed a non-smoking sign on the wall next to my room, the room was considered non-smoking. Really! Lastly, I saw a cockroach in my room, never mind the smoking stains in the bathtub and the holes in the blanket obviously from cigarette burns. Not going back.