Search Deals on

Pittsford Vacation Packages

The staff who was working when I checked in was great. When I checked out on Tuesday morning, the girl was less than friendly you could barely hear what she was saying. If you don't like your job, quit! But, greet your people with respect and courtesy regardless. I was up there on a trip to see my mom, because we were moving her into in - home hospice. And the whole property just had a damp feeling.

The hot tub was out of service and our shower had patch work all over the floor. Also none of the bars were open. One good thing was it was in good walking distance to resturants and bars!

No one available at front desk at check in, waiting for 25 min. Room was dirty and toilet wasn't working. We opted to leave and checkin to another hotel.

Property was very nice. We were told on arrival that we could have a complimentary Continental breakfast from 7.00 in the foyer before our train journey. We got up early for this and there was no breakfast !!

This is our fourth stay at this hotel, and we feel comfortable writing a positive review. We keep coming back, because it is fair priced, conveniently located, has hot free breakfast in the morning, and we enjoy our stay every time. Our room was clean and well stocked. The staff is friendly, helpful and made us feel at home. The room appliances were all working and the air conditioner kept our room at a comfortable temperature. We had no problem parking our car and truck, there were plenty of spaces. We enjoyed our stay and will certainly be back, as we have family in the area.

Remote key retrieval didn't work but help line got it figured out quickly. I've stayed here multiple times. It's quiet and cute