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Room was old fashioned. Not like in the pictures. Sofa uncomfortable for 2 adults

Impeccable service and stunning hotel. Staff was beyond helpful, calling a taxi for us, helping make dinner reservations. Convenient location. Beautiful breakfast. Complementary glass of Rose in the evening.

Good place for my one night stay. However, it was too close to a less desirable neighborhood.

Great property and well located.

As a VIP Access Hotel, the only perk was staying on the top floor. Unfortunately, they do not have parking. They did not upgrade us to free breakfast, and to top it all off, we had a negative experience with water and shower issues. We had no water for hours, could not flush the toilet or take a shower, and the shower head was broken. We hope these issues are addressed to improve future guest experiences.

Great stay , pleasant staff

Outstanding hotel! Right next to the Porta Nuova station, which often means a run-down neighbourhood, but except for a few harmless beggars sleeping under the porticoes the surroundings were fine as well as handy for taxis or walking through the elegant city. Well air-conditioned (during the worst heatwave ever), spatious guestroom with large bathroom, splendid high-ceilinged spaces for the Lobby and Breakfast Room, a nice roof bar/bistro with an open terrace where we enjoyed a thunderstorm without getting wet. Sumptuous breakfast buffet with the option to order fresh-squeezed juice, omelettes etc. at no extra charge. Staff very helpful, fluent in English, prompt to print out documents as needed and bring extra pillows, And they even extended our checkout time so we could use the room up to when our evening flight departed.