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Overall, my stay wasn't terrible, but it definitely wasn't great either. The hotel had an unpleasant smell, and there were several things in my room that didn't work properly. The phone didn't work at all, so I couldn't even call the front desk. The alarm clock wasn't plugged in, and nearly all the electrical outlets and charging ports, including those built into the lamps, didn't work. Out of all the ones I tried, I think only one actually worked. I do want to give credit where it's due. The woman who checked me in was wonderful, and there was a gentleman working the night shift whose name I unfortunately didn't catch. He was extremely friendly and pleasant to deal with. Unfortunately, I also encountered another female employee during the day who was quite unfriendly. I understand everyone has bad days, but her attitude was disappointing, especially compared to the other staff members who were so welcoming. Overall, it wasn't a horrible stay, but between the maintenance issues, unpleasant smell, and inconsistent customer service, there's definitely room for improvement.

We stayed at the hotel one night in early November. Since this time is considered off-season, most of the things you would want to enjoy about the hotel are closed: the pool, the pool bar, the water park, etc. However, even as senior adults without any children traveling with us, we were charged an activity fee and given bracelets to play miniature golf. The bracelets, of course, went unused. The information card we received said the hotel serves breakfast, but it's difficult to get. You go to the counter in the deserted downstairs bar, and the sole attendant recites a mental list of things you can buy. There's no menu, no servers, and only one table of people eating. We passed on breakfast.