10/10 Excellent
Ruhina
Traveled with group
Apr 11, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best friend and i stayed at this hotel to celebrate our 40th birthdays in Phuket. The hotel is beautiful and they have great staff and services all around. The shuttle is very convenient and cheap, Patong beach and Patong city are both close by.
But what makes this hotel and experience far above any other stay anywhere else comes down to one single person, Pond. Pond is the executive secretary and is by far one of the best people we've ever met. We have traveled all over the world ans no one shines Pond. We met her on our first morning there while having breakfast at the Latitude restaurant at the hotel. She instantly greeted us with a smile and warm kindness. She chatted with us and gave us recommendations on things to do around the island. We asked her about one specific breakfast bread we loved a pervious morning and she instandly had the kitchen make it fresh for us! She would always bring us our morning coffees, had to go cups ready to go for us with our favorite iced tea, and even had our favorite breakfast bread ready for us on our final morning. She waited for us at check out and walked us to our taxi. While we loved every part of our 5 days in Phuket, we loved Pond even more. We will truly miss Pond, the rest of the kind staff, at this hotel even more than the rest of beautiful Thailand. This was the trip of a lifetime for us ao far and Pond was the shining star in it all. Whenever we return to Phuket, we will return to this hotel and to Pond.
Ruhina
Stayed 5 nights in Apr 2025
