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The Shells Resort & Spa Phu Quoc

5.0 star property

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Relax by the pool surrounded by lush gardens and a stylish pavilion.
Enjoy a romantic dining experience under a shaded canopy overlooking the calm sea.
Enjoy a serene view of the pool and beach from the spacious balcony, featuring lounge chairs and umbrellas.
Welcome to our reception area, featuring a spacious design with a curved reception desk, pendant lights, and comfortable seating areas.
Relax in a spacious room with a bathtub, high ceiling, and ocean views.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Room service
  • Spa

Explore the area

Map
Ganh Gio Beach, Duong Dong Town, Phu Quoc, An Giang
  • Phu Quoc Night Market
    ‪7 min drive‬
  • San Van Dong Duong Dong Stadium
    ‪7 min drive‬
  • Dinh Cau
    ‪11 min drive‬
  • Phu Quoc (PQC-Phu Quoc Intl.)
    ‪18 min drive‬

Room options

View all photos for Luxury Villa, Poolside

Luxury Villa, Poolside | Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa, Poolside

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | View from room

Luxury Suite, Ocean View

  • 1323 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Premium Room, Ocean View

7.4 out of 10
Good
(8 reviews)
  • 807 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms, Ocean View

Family Room, 2 Bedrooms, Ocean View | View from room

Family Room, 2 Bedrooms, Ocean View

  • 1453 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Villa, Garden View

View from room

Luxury Villa, Garden View

8.8 out of 10
Excellent
(5 reviews)
  • 861 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Deluxe Room with Ocean View

Lobby

Premium Deluxe Room with Ocean View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Spa Inclusive Luxury Villa Garden

Minibar, in-room safe, individually decorated, individually furnished

Spa Inclusive Luxury Villa Garden

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Suite Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Luxury Suite Ocean View

  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Villa with Garden View

Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite with Ocean View

Minibar, in-room safe, individually decorated, individually furnished

Family Suite with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Luxury Villa With Poolside

Minibar, in-room safe, individually decorated, individually furnished

Luxury Villa With Poolside

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Similar properties

Relax on the beach with comfortable sun loungers and umbrellas, surrounded by palm trees and calm waters.

Seashells Hotel and Spa Phu Quoc

  • Pool
  • All inclusive
  • Spa
  • Free airport shuttle
4.4 out of 5, Excellent, (544)
$130 nightly
The price was $236
The price is $130 total
includes taxes & fees
Seashells Hotel and Spa Phu Quoc

About this property

The Shells Resort & Spa Phu Quoc

5-star Phu Quoc resort with private beach
Catch some rays on The Shells Resort & Spa Phu Quoc's private sand beach, pamper yourself at the full-service spa, or enjoy kayaking.
The Shells Resort & Spa Phu Quoc offers 134 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
Recreational amenities at the resort include a private beach, an outdoor pool, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Step outside to unwind on the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Shells Resort & Spa Phu Quoc like an outdoor pool and a steam room.

The resort offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. This luxury resort also offers a garden and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Shells Resort & Spa Phu Quoc is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
FLOW Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 6:00 PM at scheduled times and on request
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15 for adults and USD 11 for children
  • A restaurant
  • Couples/private dining

Restaurants on site

  • FLOW Restaurant

Things to do

  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Steam room

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 38.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 38.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as bedding and meals and must be paid directly at the hotel.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Shell Phu Quoc
Shell Resort Phu Quoc
Shells Resort Phu Quoc
Shells Resort
Shells Phu Quoc
The Shells Resort & Spa Phu Quoc Island, Vietnam
The Shells Resort Spa
The Shell Resort Spa
The Shells Resort Spa Phu Quoc
The Shells & Phu Quoc Phu Quoc
The Shells Resort Spa Phu Quoc
The Shells Resort & Spa Phu Quoc Resort
The Shells Resort & Spa Phu Quoc Phu Quoc
The Shells Resort & Spa Phu Quoc Resort Phu Quoc

The Shells Resort & Spa Phu Quoc Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 583 reviews
Rating 8 - Good. 193 out of 583 reviews
Rating 6 - Okay. 55 out of 583 reviews
Rating 4 - Poor. 29 out of 583 reviews
Rating 2 - Terrible. 16 out of 583 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lex E

Business traveler
Liked: Staff & service, room comfort

Very nice

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Stayed 2 nights in Apr 2025

8/10 Good

Wai Lan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

4/10 Poor

Jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Stayed 2 nights in Mar 2025

8/10 Good

Lai

Very spacious, quiet environment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Julia

Stayed 2 nights in Mar 2025

10/10 Excellent

jeff

Stayed 2 nights in Mar 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from town
Stayed 2 nights in Feb 2025

8/10 Good

hyoseon

Stayed 3 nights in Feb 2025

4/10 Poor

CHI LAP

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

James

Stayed 10 nights in Jan 2025

10/10 Excellent

BYEONGEUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

2/10 Terrible

Yen-nhi Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Burt

Stayed 3 nights in Jan 2025

8/10 Good

hyojin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Ashleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Stayed 7 nights in Dec 2024

2/10 Terrible

Gayathri

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam. Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned. And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel. The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest! The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around. I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up! The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

SHASHANK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience
Stayed 4 nights in Nov 2024

6/10 Okay

Nhi

Traveled with group
Disliked: Amenities
Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
Stayed 3 nights in Nov 2024

8/10 Good

Leif

Stayed 9 nights in Oct 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants. Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
Stayed 6 nights in Nov 2024

10/10 Excellent

Soojung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Dat

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is dated and need much renovation.
Stayed 3 nights in Jul 2024

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
Stayed 6 nights in Jul 2024

4/10 Poor

Theodore, Darley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
Stayed 7 nights in Jul 2024