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Holiday Inn Phoenix - Chandler by IHG

3.0 star property

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Photo gallery for Holiday Inn Phoenix - Chandler by IHG

Exterior
Exterior
Exterior
Meeting facility
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
  • Housekeeping
$106
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1200 W Ocotillo Rd, Chandler, AZ, 85248
  • Place, Ocotillo Golf Resort
    ‪10 min walk‬
  • Place, Zelma Basha Salmeri Gallery
    ‪14 min walk‬
  • Place, IronOaks Fitness & Racquet Center
    ‪4 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility Tub)

8.8 out of 10
Excellent
(11 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(4 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communication)

9.6 out of 10
Exceptional
(4 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(39 reviews)
  • 364 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Room amenity

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About this property

Holiday Inn Phoenix - Chandler by IHG

3-star hotel in Ocotillo
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a hot tub, and self parking.
Holiday Inn Phoenix - Chandler by IHG offers 106 air-conditioned accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Chandler hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Phoenix - Chandler by IHG provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. This 3-star property offers access to a business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 2500 square feet (232 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Holiday Inn Phoenix - Chandler by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Spoke Cafe - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 12 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 15.99 per person
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Spoke Cafe

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,500 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15.99 per person
  • Self parking fee: USD 12 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Chandler
Holiday Inn Hotel Chandler

Holiday Inn Phoenix - Chandler by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 991 reviews
Rating 8 - Good. 218 out of 991 reviews
Rating 6 - Okay. 83 out of 991 reviews
Rating 4 - Poor. 42 out of 991 reviews
Rating 2 - Terrible. 36 out of 991 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tae Weon

Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chicken was fantastic and the room was awesome

Stayed 1 night in Aug 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not spend much time at the hotel but while I was there, it was fine. Just wish they had breakfast included in the price. Other hotels in the area for the same price point do include it.
Stayed 4 nights in Aug 2025

10/10 Excellent

Destiny

Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jeanine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of card fraud!!!!!

DO NOT STAY HERE!! My new credit card that was only used at this Holiday Inn was hacked with several $500+ charges. I booked the first night through hotels.com, the next day i decided to stay another night so i called the front desk and she took my credit card info. The charges started the day after i checked out. I called and spoke with a manager, Heidi, and she was so rude!! She told me there was nothing she could do and wouldn't even let me speak. I tried giving her my room number thinking SHE would want to address an employee stealing customer card info but NOT AT ALL. HEIDI WAS EXTREMELY DEFENSIVE AND RUDE, SHE IS PROBABLY WHO TOOK MY INFO. BEWARE OF CARD FRAUD AND MANAGEMENT DOES NOTHING EXCEPT CUT ME OFF AND GET DEFENSIVE! SEEMS LIKE HEIDI IS RUNNING A SCAM!!!
Stayed 1 night in Jul 2025

8/10 Good

Shayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

La Verne

Liked: Staff & service
A great hotel and location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Theresa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Although I did not like paying an additional fee for parking in an unsecured lot, this is my only complaint about my stay at this Holiday Inn. The staff at the Chandler location were wonderful. A super friendly greeting every time I passed through the lobby. Any issues or concerns with my accommodations were addressed promptly and to my complete satisfaction. This is a great place to stay.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, clean place.

Friendly, helpful staff makes the stay really enjoyable.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

April Michele

Liked: Amenities
The front desk staff was wonderful, helpful and compassionate. The ladies were welcoming, personable and genuinely kind.
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

esthermarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool
Stayed 5 nights in Jul 2025

6/10 Okay

James

Traveled with family

Old and run down, unfriendly receptionist

Charged us $12 to park when the neighboring business (restaurants, etc) were free.
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Corrine, Kimberly

Stayed 3 nights in Jul 2025

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities, room comfort

The air worked well

It was quiet and nice but the tub had an serious drip and they had me wait for my room out in the pool area when it was 111 degrees.
Stayed 2 nights in Jul 2025

6/10 Okay

Vance

Liked: Cleanliness, property conditions & facilities, room comfort
The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.
Stayed 1 night in Jul 2025

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coolest stay ever.

My stay at the hotel was wonderful, the receptionist was so sweet and welcoming,i will definately be there again, over and over.
Stayed 1 night in Jul 2025

10/10 Excellent

Mustapa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Shelley

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked us in was extremely friendly and really established a great tone for the stay
Stayed 1 night in Jun 2025