2/10 Terrible
Tim
Jul 4, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nightmare Stay
We were woken up by deafening fire alarm shortly after midnight due to a microwave fire on 3rd floor. The response was beyond unacceptable. The entire hotel was unsure if this was a false alarm or if there was truly a fire. The entire hotel evacuated into the rain for close to 2 hours and we lost 4 hours of sleep. The only info we got was from the Fire Marshall. The front desk clerk was in over her head and provided no help. At checkout the next day, it would have been hard for the staff to act like they cared less. No manager to apologize. No remedy of the situation. No offer to make it better. Genuinely shocking how poor it was handled. The guests checking out in front of us received the same cold treatment and judging from other reviews coming in, everyone got the same frustration. I’ve stayed here several times. Hotel was my go to spot when coming in for a Phillies game last several years. Can’t see myself staying again due to how little this place cares about their guests. Would really appreciate a manager reaching out, but I’m sure that won’t happen due to how awful they’ve handled this whole situation. Will be contacting corporate to see if Marriott policy is to treat guests horribly and ignore them when they lose half a nights sleep and to let them know how horribly run this location is.
Tim
Stayed 1 night in Jul 2025