When we got to our room, it was open and not cleaned...at 9pm! Got another room....while it appeared to have been cleaned, ready for customers...the floor was carpet and chunks of debri on it, headboard had footprints and handprints on it, shower curtain was torn and dirty, the tv remote did not work and breakfast was a joke. Staff was ok, not rude just not very customer service type and looked about 12.