4/10 Poor
V
Traveled with family
Aug 25, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all 4*
To call this a 4* hotel is laughable. It says it quite clearly on the front.
The room - blackout curtains - no way. The room was so bright from the neon lights from the neighbouring industrial site, I could not sleep. The pullows were super thin. When I asked for 2 more for my son and I, they told me they only had one spare hahaha - in the whole hole;. Shocking. We went to drink some water from the glass provided in the room - both had not been cleaned and had some dried drink in it. They did not change our towels when they changed our sheets. The room and whole hotel need serious upgrading and renovation.
They said they have a jacuzzi - it’s an inflatable one you can get in a supermarket. It also does not work, had no water and was empty.
They said they had a spa, this was never open.
They said they had a sauna. This was broken
They said they had a gym. Nearly all the equipment was broken, missing or not cleaned.
They said they had a pool. First they said they couldn’t use it. Then after pouring in a lot of chlorine let my child and I in after 10 minutes. Surely this is not safe. Again this was another example of poor facilities, service and attention to detail.
Mainly I’m annoyed with the false advertising, and to be fair the staff were nice.
V
Stayed 2 nights in Aug 2025
