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Pasaia Vacation Packages

Amazing locations for people who want to experience the main attractions in Bilbao including the old city, funicular and Guggenheim. The luggage lockers were great for allowing us an extra day exploring without hassle before an evening flight.

Top notch service, would highly recommend!

Nice room - great view and location. Everything we needed

Great staff

This Hotel is simply not safe for a visually impaired person. Although the staff are very helpful and very friendly, there are one or two aspects that make this Hotel unsuitable and unsafe for anyone with a visual impairment. Firstly on the rooftop sundeck where the very short swimming pool can also be found, there are no markings of any kind to indicate the step down off the sun deck to the inspection walkway which goes all around the roof. If you trip off this there is a very good chance you will go straight over the low glass balustrade and down seven floors. To be honest I went up for a look round and to take some video but it scared the living daylights out of me so I didn’t go back to get any stills for this review. I could not see any reason for a guest to be on that inspection step so it should be partitioned off with a locked staff only gate. Second, the room we had did not have anywhere to put clothes apart from a small hanging area. I like a few draws so I can unpack and not live out of my rucksack. Thirdly. There were no numbers of any kind on the actual rooms. Each room had a wooden pelmet with a light behind it but this was over 2m up so could not be reached. On a positive note. The breakfast was excellent and both the breakfast and reception staff were very helpful. The location is excellent within easy walking distance of public transport, the cathedral, the old town and lots of bars and restaurants.

I enjoyed our stay and its a very nice and clean hotel. One thing we did not like were the mattresses, really bad mattress and we have bad backs sleeping on them. Additionally i was surprised to see there is extra separate charge to use the spa facilities as one of the reasons i booked this hotel was the spa. It wasnt made clear on the booking this is the case and it is sad if this is something all hotels have started to do?

Staff were warm and helpful. Room was quite large. The only downside was very loud plumbing noise when nearby units used water. Perhaps our room was near a main line. The neighborhood is also very accessible to shops and tourist attractions.