2/10 Terrible
Kwok
Traveled with family
Mar 2, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Don't be scammed by this hotel!
We arrived at L'Empire Paris early in the day, and had a difficult time finding the hotel (there is no clear hotel signage other than a dirty doormat). It was quite appalling as it seemed we walked onto a construction site. We had no previous warning that the hotel was under construction, so as we walked in, it was very jarring random men pulling paint from the walls and tearing floor tape.
We were shocked that our room was underground the hotel (have you ever stayed -1 level?). The hotel staff assured us that we were still above ground, but as we arrived at our floor, a nasty odor flooded the hallway. The hallways are dark unless there is motion censored. Might I add that the room looks nothing like the photos, and is extremely outdated (the floors are all scratched up like a horror film). On our first night, we noticed that the air vent was broken, where there were clicking sounds all night. The washroom layout was very weird and there were no lights in the shower, so we showered in the dark. Then, the walls are so thin that we heard water facet sounds all night.
The second day, we immediately contacted the hotel staff to let them know our concerns, where they upgraded us to a more spacious suite on the 1st floor. We appreciate this gesture, but this was only because there were no other rooms available. We then faced multiple construction and elevator noises all day, even weekends.
This is definitely not a 4 star hotel.
Kwok
Stayed 5 nights in Feb 2025