2/10 Terrible
Saoirse
Traveled with family
Feb 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room advertised was not the rooms looked like. Our stay was booked for 2 people, the room has the shower in the bedroom, and it was see through. The balcony access wrapped around the whole hotel anyone in the hotel could walk around to the other rooms. And there was stains in the room, not sure if it was mold. When we asked if there was another room available because it wasn't very clean and not big enough for 2 people, we were laughed at by the lady at the front desk. We booked a new hotel, and when we were leaving a room suddenly became available. We were then informed to contact Expedia if we wanted a refund and Expedia has informed us we need to contact the hotel itself. I have been told by the hotel I would receive a refund and when Expedia got involved they were told no we couldn't get a refund. When we went to the new hotel, they knew exactly where we were coming from and said the hotel was known for this charade. I am still fighting for my refund. Don't stay it is not worth the price.